hmm..how about creating a dashboard for the user/group?
On Thu, Jun 9, 2011 at 3:21 PM, Howard Jones wrote:
> Is there a way in RT (3.8) to develop a saved search/report and then
> hand it over to a user? I don't want them all to end up in the global
> list of saved searches, really...
>
> Is it
Hello Renato,
> Nobody as Owner? -> normal, as a new ticket has not yet an owner
> I want it to be automatically redirected to an owner, not want to be
> controlling the queue.
there are custom scrip(t)s to set the owner of a newly created ticket;
you find them for example here:
http://requesttra
Nobody as requestor? -> something is not as it's supposed to be
Or Nobody as Owner? -> normal, as a new ticket has not yet an owner
On Sun, Jun 5, 2011 at 10:44 PM, Renato Guilhermini
wrote:
> Hi folks,
>
> I am a new user of the RT, I have a doubt about the owner of open tickets.
>
> I'm readin
If you want to keep your install clean, try to install the necessary
modules using apt-get instead of using fixdeps.
rgds
Alex
On Wed, May 18, 2011 at 10:38 PM, Gilbert Rebeiro wrote:
> Hi,
>
> Are there any instructions to install RT 4 on Debian Squeeze?
>
> Thanks,
>
> Gilbert.
>
--
Netzwe
Hi Brandon,
the first obvious idea would be to grant access based on custom field
values, which is not possible.
Another option would be to use a Queue per Location, having the
disadvantage of spreading tickets over multiple queues.
A third option would be to create child tickets automatically,
> Anyone knows what template (if any) is used when responding to a ticket?
Correspondence?
Please take the time to understand how the tool works - your question
shows that you did not do that yet. It's worth it.
--
Netzwerkmanagement mit OpenNMS: http://www.dpunkt.de/buecher/3194.html
