[rt-users] TimeWorked

2007-06-13 Thread Alexandre de Medeiros Ribeiro
hi all, how can i fill the field 'timeworked' automaticaly? anyone doing that? Alexandre de Medeiros Ribeiro [EMAIL PROTECTED] +55 (61) 3216-3772 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community

[rt-users] scrips with more than one transaction

2008-05-16 Thread Alexandre de Medeiros Ribeiro
Hi all, I want create this scrip: condition: user defined action: create tickets template: my template stage : transaction create custom condition: #test if this ticket is now created return 0 unless $self->TransactionObj->Type() eq 'Create'; #t

[rt-users] Approval

2007-01-23 Thread Alexandre de Medeiros Ribeiro
Hey all, how can i put on approval's tickets the body of the main tícket. i tried {$transaction->Content()} but this option doesn't refers to the main tícket. Tks, Alexandre ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users C

[rt-users] reject

2007-01-25 Thread Alexandre de Medeiros Ribeiro
How can i blocking one ticket if the approval ticket was rejected? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets wit