Using RT 4.0.17
Occasionally we have an instance where the ticket requestor forwards a
reply from us to a third party to ask them to comment on something in
the ticket. The third party then replies to the email including our
address and leaving the subject intact so it has the RT ticket id st
Just upgraded from 4.0.18 to 4.2.6 - no problems reported during upgrade
or database upgrade.
When replying to or commenting on an existing ticket from the web
interface it is not possible to add an attachment;
Browse, select a file and the name shows up next to the Browse button
under the tex
