Re: [rt-users] New Script

2016-03-03 Thread Anne M. Hammond
What is the Perl macro for the CURRENT Transaction Content? > {$Transaction->Content()} seems to be the initial Ticket Content. I only want the Reply. Thanks, Anne - RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany - March 14

Re: [rt-users] New Script

2016-03-02 Thread Anne M. Hammond
]#012 [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1571]#012 [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61] (/opt/rt4/sbin/../lib/RT/Template.pm:473) Requestor Unimplemented in Text > On Mar 2, 2016, at 2:21 PM, Anne M. Hammond <hamm...@txcorp.com> wrote: > > Hi, >

[rt-users] New Script

2016-03-02 Thread Anne M. Hammond
Hi, We would like to Cc sugar-sales on incoming RT correspondence. The email to sugarcrm would be From: {Requestor}, not RT. I created a new script: Name: Cc sugar-sales Description: Send Cc of original request with Requestor as Sender to sugar-sales Type Perl Content: