I also need the ticket history in the report for SOX compliance. Maybe
Mr. Vincent can get that done somehow? Or maybe someone knows how to pull
that from the custom fields of the Ticket Query screen?
Aubrey King
Systems Engineer
IP Systems Engineering
Global Crossing, Ltd.
On Thu, 15 Dec
Can someone suggest a full-featured reporting tool out there? I tried
RTx-Statistics and it gives me a lot, but I just need to have a report
generated like ticket search does, but INCLUDE the details of each ticket.
Is there a way to hack that in custom fields of a standard search?
Aubrey
Nothing?
Aubrey King
Systems Engineer
IP Systems Engineering
Global Crossing, Ltd.
On Fri, 27 Oct 2006, Aubrey King wrote:
Hi there. I have been using rt for a looong time and I've never had anyone
need to put in more than 2 attachments.. until today.
We have debian sarge, rt
idea of how to get this thing accepting more
messages? Am I missing something obvious?
Aubrey King
Systems Engineer
IP Systems Engineering
Global Crossing, Ltd.
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Community help:
With 100+ active users and 4-500 more on the way, is there something that
will make the users page and subsequent rights pages more readable?
Aubrey King
Systems Administrator II
IP Systems Engineering
Global Crossing, Ltd.
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