[rt-users] RT::Links strange behaviour

I am using RT::Links to iterate over a tickets links in two places.. one in Ticket_Local.pm and one in a dhandler. It works fine within Ticket_Local.pm but not from within the dhandler. In Ticket_Local.pm, I'm using: sub FindLinks { my $self = shift; my $links = new

[rt-users] KDE/Konqueror, RT attachments, and OpenOffice

I've come across an interesting problem which is not specific to RT, but is related to viewing certain attachments in RT via the Konqueror browser - thought I would share my experience here to save others the pain. Specifically I think its a bug in Konqueror and I'll be posting as a bug in

[rt-users] RT 3.8.3 and AT 1.2.4b1 - Batch and Grid updates broken

For those out there using RT 3.8.2 with Asset Tracker 1.2.4b1 - an upgrade to RT 3.8.3 breaks Batch and Grid updates of Assets. This is due to a missing method called ACLEquivalenceObjects in /opt/rt3/local/lib/RTx/AssetTracker/System.pm. I added this and it restored functionality of both Batch

[rt-users] Storing custom field file to local file system

I am writing a custom dhandler for a CMMS/Work Order system based on RT/AT. Essentially I have a Work Order Template (an OpenOffice ODT file with user-defined fields) that I populate with custom fields from an RT Ticket using command-line XMLstarlet tool. Everything is working when I store my