Hello all...
What is the best method of creating a search to show tickets created between
6pm (18:00 hrs) and 9am (09:00 hrs)?
Thanks for your help with this.
BenR
The information contained in this communication is intended solely for the use
of the individual
Thanks for this. I did a bunch of reading of the TransactionBatch stage in the
wiki, but it wasn't quite clear that this was what I wanted. You were right on
the money.
Thanks,
BenR
[snip]
> I only
> want to call the action once regardless of how many custom fields change
> (i.e. if 1+ custom
Hello list,
I have a scrip that checks to see if the value of several custom fields change.
The intention is that if any one of the custom fields change it should execute
the scrip action (in this case to send an email).
The problem I have is that the scip is executing once per identified chan
Is there a way to get the current session user's Organization?
I have tried $var=$session{'CurrentUser'}->Organization but this doesn't
work (and I know that it is not in CurrentUser.pm). Is there another
way to do this and get the Organization value associated with the
currently logged in use
My sincere apologies for wasting everyone's time. It was a permissions
problem on the custom field.
Doh!
Thanks to everyone who thought about it for a moment.
BenR
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Ben
Robson
Sent: Thursday, 17 July 2008 2:01
Hi all,
I'm hoping someone can provide some insight/thoughts on an issue I am
having with a wget request for a page from RT.
If I do the following from the web browser I get exactly what I'd
expect, including all of the CustomField requested data:
http://rtserver.internal/AssetTracker/S
r the life of me work
out why its complaining.
Has anyone used this AT CLI patch and seen this issue?
Thanks heaps for the help.
BenR
-Original Message-
From: Joop [mailto:[EMAIL PROTECTED]
Sent: Wednesday, 25 June 2008 9:38 PM
To: Ben Robson
Cc: rt-users@lists.bestpractical.com
Sub
either.
Does anyone have any other ideas about Asset Tracker queries from the
commandline?
Thanks,
BenR
-Original Message-
From: Joop [mailto:[EMAIL PROTECTED]
Sent: Wednesday, 25 June 2008 6:14 PM
To: Ben Robson
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Command Li
Hey guys,
We use numerous scripts that make queries of RT tickets from the
command-line (using the ./rt CLI), I am now wondering how one queries
the Asset Tracker database plug-in from the command-line? Can anyone
provide an example, using the ./rt CLI, of querying the asset tracker
db?
Thanks
Thank you both, this worked.
-Original Message-
From: Mike Peachey [mailto:[EMAIL PROTECTED]
Sent: Thursday, 29 May 2008 1:31 AM
To: Ben Robson
Cc: Emmanuel Lacour; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Stop outbound emails for a specific queue -
[Pork] Email found in
quivalent scrip (same settings) for the
queue with no name, the global one still gets called.
Thanks,
BenR
-Original Message-
From: Emmanuel Lacour [mailto:[EMAIL PROTECTED]
Sent: Thursday, 29 May 2008 1:24 AM
To: Ben Robson
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users
Greetings again... having solved my previous issue I have a new
question.
Is there a way to configure RT to not send out emails (to Requestors,
CC's, etc...) for a single queue, but continuing to send for other
queues?
Thanks,
BenR
___
http://lists.be
D]
[mailto:[EMAIL PROTECTED] On Behalf Of Ben
Robson
Sent: Wednesday, 28 May 2008 3:02 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Creation of tickets from CLI - [Pork] Email found in
subject
Greetings all,
I am attempting to use the RT command line tool to create a ticket with
c
Greetings all,
I am attempting to use the RT command line tool to create a ticket with
content and fields pre-populated. I am using the '-i' flag to call in a
text file with pre-populated text fields.
I have created a text file that contains the following and I set the
Subject and Requestor fr
Greetings,
I am not sure where to start with this one I'd like to have a check
box custom field on tickets so that when the box is ticked an email is
sent to a fixed email address notifying them that the box has been
ticked.
Effectively: OnUpdate -> Check if CustomField checkbox has been
s
riday, 14 March 2008 3:20 AM
To: RT Users
Subject: Re: [rt-users] Showing custom fields with command line RT -
[Pork]Email found in subject - [Pork] Email found in subject
On Mar 13, 2008, at 11:06 AM, Ben Robson wrote:
Stef,
I have been trying to work out this exact same thing for the pa
Stef,
I have been trying to work out this exact same thing for the past week now, in
fact I put a similar post to this maillist approximately 3 days ago, with
little assistance.
Thus far I have found the documentation that implies custom fields can be
referenced by 'CF-CustomFieldName'. How
: Daniel Koo [mailto:[EMAIL PROTECTED]
Sent: Wed 12/03/2008 6:12 PM
To: Ben Robson
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Extract custom fields from tickets using commandline -
[Pork] Email found in subject
Hi Ben,
For something more involved than what the rt tool can gi
Greetings
I was wondering if anyone had any advice on how to best, from the
command line, conduct a search for tickets that match a custom field
value ('CF.{Invoiced Date}' > '2008-04-03') show values in a custom
field in matching tickets ('CF.{Purchase Order Number}').
The intention is to
|
+-+-+---
+-+-+---+---
+-+-+-+
Thanks heaps for this.
BenR
-Original Message-
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: Wednesday, 27 February 2008 4:43 AM
To: Ben Robson
Cc: rt-users@lists.bestpractical.com
Subject: Re
We have a couple of tickets that are not allowing us to resolve them,
reporting "That ticket has unresolved dependencies". Looking at the
ticket Links there are no dependencies listed.
Does anyone have any suggestions about how to either resolve the
offending tickets, or locate any linked ticket
Greetings all.
I have been pondering how to Easily(tm) extract per user's time information so
that I can calculate their utilisation.
After much pondering, searching and reading I found something produced by
Şubredu Manuel that looked to be heading in the right direction. It was his
add
Message-
From: Dirk Pape [mailto:[EMAIL PROTECTED]
Sent: Thursday, 19 July 2007 1:33 AM
To: Ben Robson
Subject: RE: [rt-users] Show updated tickets
Hello,
--Am 18. Juli 2007 23:19:46 +1000 schrieb Ben Robson
<[EMAIL PROTECTED]>:
> OK, thanks. Got LUID showing up. Something wor
ll keep pluggin away with plan A. :)
BenR
-Original Message-
From: Dirk Pape [mailto:[EMAIL PROTECTED]
Sent: Wednesday, 18 July 2007 9:26 PM
To: Ben Robson; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Show updated tickets
Hello Ben,
--Am 18. Juli 2007 16:37:39 +1000 sch
ee no
tangible changes within the Search options. :(
Are you able to point me in a direction to fix this?
Thanks,
BenR
-Original Message-
From: Dirk Pape [mailto:[EMAIL PROTECTED]
Sent: Wednesday, 18 July 2007 1:46 AM
To: Ben Robson; rt-users@lists.bestpractical.com
Subject: RE: [rt-use
I thought I might Bump my question in case it got lost in the weekend
mail. J
BenR
p.s. apologies for the signature, I am trying to get that appendage
changed. ;-)
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Ben
Robson
Sent: Saturday, 14 July 2007 4:00 PM
To: rt-users
Greetings.
I am attempting to work out how to highlight tickets in searches that
were last updated by someone other than the owner.
So far I have defined css components called .updatedoddline and
.updatedevenline and have also worked out I need to put a test statement
around "$m->out('' );"
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