Hello, I've been banging my head on this for days... searched the lists high and low... and I finally give up.
Here's what I'm trying to do: I'd like to have the final "resolve comment" not be sent out. However, I don't want to break the built-in functionality of the "On Comment Notify AdminCcs as Comment". Basically, I need a "On Comment Notify AdminCcs as Comment Unless Resolved". I have two custom scrips that will notify the Owner and Requestor already. (I use the method shown here: http://www.gossamer-threads.com/lists/rt/users/68726#68726 to pull the final comment into the email to the Requestor.) I know this is probably just a matter of setting a custom condition... but I just can't seem to get the syntax right! (I've tried pretty much every combination I can think of, using this: http://wiki.bestpractical.com/view/CustomConditionSnippets and RT Essentials as a guide.) I feel like I'm close... but I'm just missing that one little thing... My best guess: Description: On Comment Notify AdminCcs as Comment Unless Resolved Condition: User Defined Action:Notify AdminCcs as Comment Template: Global Template: Admin Comment Stage: TransactionCreate Custom Condition: if ( $self->TransactionObj->Type eq "Comment" && $self->TransactionObj->Field eq "Status" && $self->TransactionObj->NewValue eq "resolved" ) { return 0; } else { return 1; } Oh, mighty RT guru's... can someone help a guy out? Thanks, Bill
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