There are 2 things involved here:
1. Calculate hours worked on a ticket, probably using the Business::Hours
module and
2. Move the value to a custom field so that it is displayed on the ticket
details page and will also help track SLAs. Obviously it has to be triggered
'on resolve' however it shou
Hi,
Is there a way to calculate Hours Worked (using Business Hours) based on the
difference betwee Resolved Time and Created Time and then move it to a
custom Field?
Regards,
Chaitanya
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