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What I'm trying to do:
When a specific user, id=1101 sends a request to RT I want it to create the
ticket as normal, but also set a custom field during the creations process, ie
the Severity custom field. Tickets from this specific user, 1101, will always
be assigned the same severity value o
System:
RHEL 5
RT 3.8.1
Apache 2.2.3
After some struggle with using SSL for delivery of messages we decided to
fore-go it. The web-interface remains accessible by SSL, but for email
delivery we decided it wasn't necessary. Apache has been configured to reflect
this change. Messages are now
System:
RHEL 5
RT 3.8.1
Apache 2.2.3
So I'm currently trying to get rt-mailgateway set-up properly. I've got SMTP
set-up properly and the mail-log reflects messages I try to send. However,
when the message was passed to the aliased command it was breaking. I then
discovered it was a au
So what I'm looking to do is send an on-call rep a text message(via email
address) when a
certain type of ticket is created in the queue. That part of the
system is currently functional. However, it currently only sends the
subject to the on-call rep and this isn't enough information. The
desir