Re: [rt-users] changes don't show

2007-04-23 Thread Chris Dunning
You don't have to reboot the physical server, just restart the service. The command is either: /etc/init.d/httpd restart or: service httpd restart Brandi L wrote: Is there a way to get the changes to show without rebooting the server? I'm working remotely at the moment. Thanks for the

[rt-users] Reasons for ModifyTicket granting CommentOnTicket?

2007-04-09 Thread Chris Dunning
The first line support techs on my helpdesk have no need to comment on a ticket. In all cases they should be replying to the requestor. Rather than try to educate them about the difference and monitor to make sure they're doing it, I would like to remove their commenting rights completely. I

[rt-users] could not load valid user

2006-12-14 Thread Chris Dunning
I've been using RT 3.4.5 for some time now and with much success. Today I upgraded to the latest 3.6.1. The web interface is looking good but I can't get email piping to work - we make heavy use of that. My alias file has this line: helpdesk: |/usr/local/rt/bin/rt-mailgate --queue 'General'

Re: [rt-users] could not load valid user

2006-12-14 Thread Chris Dunning
it out eventually. I'll see if there's a place in the wiki where I can put this. Chris Dunning wrote: Using 3.4.5 I did not have the --queue 'General' in there, it automatically created the ticket in the General queue if nothing else was specified. After the upgrade it gave me an error about