Re: [rt-users] Cross table queries - transaction

I was also trying to figure this out so I could make a report of which tickets entered a specific queue in a date range, even if the ticket is not in that queue currently. In RT 3.8, there were these 3 pre-made reports under tools > reports in the interface. Admittedly, they weren't very useful,

Re: [rt-users] Ldap & Request Tracker

Hi Theresa, LDAP authentication requires installing the RT::Authen::ExternalAuthmodule. Install the module then follow the directions in its README to see what to add to your RT_SiteConfig.pm. The best s

Re: [rt-users] Modify ticket 'body' after extracting custom fields?

The way I handle this is, a scrip finds the email address and message body using regular expressions. It then sets the requestor to the given email address and makes an additional comment on the ticket with just the message body so it's easy to read and quote. We also exclude these web form ticke