[rt-users] make new users by default unable to be granted rights

How can I make make new users, by default, unable to be granted rights? 600,000 AwesomePoints to whoever answers this, redeemable anywhere in the galaxy -> dp ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: ht

[rt-users] Auto set "can be assigned privs." to NO

When a new user logs in, I'd like the option "User can be assigned priveleges" to be set to no, automatically. Do you have any suggestions on how to do this? Dan Parsons [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mail

[rt-users] Search tickets by creator?

In summary: How do I add a "All tickets I've created" search to all users "RT at a Glance" page? I'm working on a new RT installation, and I'm trying to set it up so that any time a new user logs in, their default RT At a Glance page includes a search that shows all the tickets in the syste

[rt-users] How to display custom field in auto-generated email?

Hello, if someone could kindly help me with this, I would appreciate it greatly. When someone creates a ticket, they fill out a few custom fields. How can I get those fields included with the email that is sent to the queue owner? Dan Parsons Sr. Systems Administrator Luxtera, Inc

[rt-users] show custom field value in emails

How can I get RT to display the value of a custom field in the email it sends to a queue owner when a ticket is submitted? Dan Parsons Sr. Systems Administrator Luxtera, Inc. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] displaying custom field in "RT at a glance"?

Thank you VERY much. That fixed it! Dan Parsons Sr. Systems Administrator Luxtera, Inc. On Dec 12, 2006, at 8:37 AM, Roy El-Hames wrote: Dan; CustomFields apply to queues, when constructing your search add the Queue first, then you would notice the list of Custom fields appearing at the

Re: [rt-users] displaying custom field in "RT at a glance"?

Does anyone have any more information on this? Dan Parsons Sr. Systems Administrator Luxtera, Inc. On Dec 11, 2006, at 3:28 PM, Dan Parsons wrote: Yes, and it's granted to me, along with everything else. Dan Parsons Sr. Systems Administrator Luxtera, Inc. On Dec 11, 2006, at 3:

Re: [rt-users] displaying custom field in "RT at a glance"?

Yes, and it's granted to me, along with everything else. Dan Parsons Sr. Systems Administrator Luxtera, Inc. On Dec 11, 2006, at 3:18 PM, Mathew wrote: Dan Parsons wrote: I need to display the value of a custom field for each ticket shown on the "RT at a glance" page

[rt-users] displaying custom field in "RT at a glance"?

I need to display the value of a custom field for each ticket shown on the "RT at a glance" page, which shows a predefined search named "Search - My Tickets". I see how to add/remove columns, that part is easy, but my custom field isn't one of the choices. What

[rt-users] including custom fields in a template

I want to include the value of 3 custom fields in the template used for emailing admins when a ticket is created. The custom fields are named "Linux computer name", "Impact" and "Deadline" ... What exactly is the syntax for this? Especially for a field wi

Re: [rt-users] Custom fields in 'at a glance' output?

I am using 3.6, but I don't see anything related to custom fields under the edit search screen, for 'tickets i own'??? Dan Parsons Sr. Systems Administrator Luxtera, Inc. On Nov 15, 2006, at 6:42 AM, Mathew wrote: Also, make sure the SeeCustomFields permission is set for

[rt-users] Custom fields in 'at a glance' output?

I'd like to make one of my custom fields show up in my 'RT at a glance' search for 'highest priority tickets I own' but I can't seem to figure out how to do it. Any suggestions? Dan Parsons Sr. Systems Administrator Luxtera, Inc. __

[rt-users] automatically assign ticket ownership upon submission?

Is there way to make it so when someone submits a ticket to a certain queue, that ticket is automatically assigned to a specific user, instead of "nobody"? Dan Parsons Sr. Systems Administrator Luxtera, Inc. ___ http://lists.bestpractic

Re: [rt-users] Queue deletion

Good suggestion, yes I can do that. The only thing left right now is the lack of field validation from SelfService which is unfortunately proving to be a show stopper for me. Dan Parsons Sr. Systems Administrator Luxtera, Inc. On Nov 10, 2006, at 1:38 PM, Scott Thomson wrote: Hey Dan

Re: [rt-users] Queue deletion

Title: Re: [rt-users] Queue deletion I see. I guess I must be in a unique position: the only IT guy in a 50 person company. There's no middle man to process tickets. I guess RT isn't designed for situations like this? Dan Parsons Sr. Systems Administrator Lu

Re: [rt-users] Queue deletion

Okay, got it. Hey, do you know anything about my previous question, about why field validation doesn't work properly from SelfService? Dan Parsons Sr. Systems Administrator Luxtera, Inc. On Nov 10, 2006, at 10:10 AM, Kenneth Crocker wrote: Dan, You don't. You disable it. If yo

[rt-users] Queue deletion

te just a queue with no one responding. How can I delete a queue? Dan Parsons Sr. Systems Administrator Luxtera, Inc. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial

Re: [rt-users] Field validation ignored unless user is privileged?

tarting to think this is actually a bug in RT. Is this true? Does anyone know *anything* about this issue? Dan Parsons Sr. Systems Administrator Luxtera, Inc. On Nov 9, 2006, at 6:11 PM, Dan Parsons wrote: I'm running into a situation where field validation settings are ignored unless a tick

[rt-users] Field validation ignored unless user is privileged?

e the ticket. However, if a non-privileged user tries to submit a ticket, with said field left empty, the system will let it through no problem. The system also doesn't display the red "mandatory" text to non-privileged users. What am I doing wrong? Dan Parsons Sr. Systems Admini