Re: [rt-users] 3.6.1 - how to customize unowned tickets (rt at a glance) for all users ?

: On Thu, 2006-12-21 at 09:39 -0200, Dario Luis Coneglian Oliveros wrote: Is there a way to add more fields to unowned tickets window (rt at a glance) that could be viewed for all users ? I know how to do it for specific users, but not for everyone. FYI, I've tried to achieve

Re: [rt-users] Weird behaviour in RT. Please help !!!

/initialdata and download it. Regards, Dário Dario Luis Coneglian Oliveros wrote: Where can I find it ? I cheked the latest changes in wiki, but could not find any patch :-( Thanks Jesse Vincent wrote: On Tue, Aug 22, 2006 at 03:42:19PM -0300, Dario Luis Coneglian Oliveros wrote

Re: [rt-users] unable to add group members when using ldap overlay

working such as member list in Add group member operation. I would like to see 'Nobody' internacionalized in RT and it seems like the approach I took was not the right one. Any suggestions ? Thanks, Dário Dario Luis Coneglian Oliveros wrote: I am using RT 3.6.1 with LDAP overlay (Jim Meyer's) and I

[rt-users] Weird behaviour in RT. Please help !!!

Consider you have a fresh installation of RT (3.6.0 or 3.6.1) with the following configuration: RT_SiteConfig.pm Set($WebBaseURL , http://hostname:$WebPort); Set($WebPath , /rt/demo); rt.conf (apache configuration file) ---

[rt-users] unable to add group members when using ldap overlay

I am using RT 3.6.1 with LDAP overlay (Jim Meyer's) and I just noticed a ldap user (recently created) could not be added to a group since it does not appear in the user list. Any ideas ? How can I have ldap users shown in this list ? Thanks, Dário

Re: [rt-users] missing root db user in 3.6.1

Yes, I did. After removing the customizations, the database setup worked fine and now I can see root user in database. Thank you very much for helping me out ! Dário Jesse Vincent wrote: Creating users...(Error: Could not set user info)0.(Error: Could not set user info)0.done.

Re: [rt-users] how to have two RT instances set in apache ?

onfiguration 2006/8/16, Dario Luis Coneglian Oliveros [EMAIL PROTECTED]: Thanks for the info Torsten. I will try FastCGI then. If you can send your config file, it will be great and save me some time. Thanks a lot, Drio Torsten Brumm wrote: Hi,

[rt-users] Contribution to Jim Meyer's LDAP overlay. Please validate it !

Hi there, Sometime ago I got an authentication failure when using LDAP overlay (Jim Meyer's contribution). I noticed this would happen when a LDAP user logged in (web) for the first time which in turn would let autohandler callback do the user auto creation. The failure would occur in the

[rt-users] missing root db user in 3.6.1

What happened to root db user ? It does not seem to exist in 3.6.1 anymore. After installing the lastest release, I noticed RT_System was the only user in database (I am using MySQL). In the past I would setup a new database and root was automatically created. I wonder if there's another way to

[rt-users] how to have two RT instances set in apache ?

I've been trying to setup two RT instances in apache, but only one works at a time. It may be some apache configuration issue, but can't figure out what it's wrong. Any help will be very appreciated. Please find below both files: :: rt-cpqd-commons.conf :: Alias

Re: [rt-users] Autocreate uses + Active directory

You should add the code from LdapAutocreateAuthCallback into ${RTHOME}/local/html/Callbacks/LDAP/autohandler/Auth if you haven't done it yet. You can find this code at http://wiki.bestpractical.com/index.cgi?LdapAutocreateAuthCallback. Hope it helps. Drio Jason Prouty wrote: I have

Re: [rt-users] RE: simple search usage

Simple search works for me, except for queue names. Weird !?! I tried ticket id, email address and had no problem at all. Dário David Smithson wrote: Correction, search by queue name works, but nothing else. Anyone else have this problem? David Smithson

[rt-users] enabling 'take' action in unowned tickets window

How do I get 'take' action to be availabled at unowned tickets window ? When logging as admin, this action does appear along each ticket on this window. However when a different user logs in, the same does not happen. This user belongs to a group that has been granted privileges to make any

Re: [rt-users] enabling 'take' action in unowned tickets window

not be this easy, but did you check to see if the 'Take' option is there in the Show Columns option when you 'edit' that window? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dario Luis Coneglian Oliveros Sent: Thursday, July 27, 2006 3:27 PM To: rt-users

Re: [rt-users] Question about LdapOverlay and Windows Active Directory

hat worked for me was this one: http://wiki.bestpractical.com/?LDAP -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Dario Luis Coneglian Oliveros Sent: Thursday, July 20, 2006 1:41 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Question about L

Re: [rt-users] Question about LdapOverlay and Windows Active Directory

I noticed the user name is not being set in Auth callback. my $UserObj = RT::User-new($RT::SystemUser); my ($val, $msg) = $UserObj-SetName($user); When printing $msg from above, I get 'Can not modify system users'. Any clues ? Dario Luis Coneglian Oliveros wrote: I finally got

Re: [rt-users] Question about LdapOverlay and Windows Active Directory

something, but can't figure out what. Please help me understand how you got the auto creation working. Thanks, Drio Dario Luis Coneglian Oliveros wrote: I noticed the user name is not being set in Auth callback. my $UserObj = RT::User-new($RT::SystemUser); my ($val, $msg) = $UserObj-Set

Re: [rt-users] Question about LdapOverlay and Windows Active Directory

Hi Eric, First, thanks for the info. FYI I am using Jim Meyer's contribution as well. It's really great. Regarding user auto creation, I thought this could be done thru web :-( Any tips on how to create user account via email ? I would appreciate any info on that. Thanks, Drio [EMAIL

[rt-users] [rt-3.6.0] how to customize logout.html to force apache reauthentication ?

Hi folks, I've set up RT to use web external authentication via Apache, however I could't find a way to force reauthentication after logging out so a different user can log in. It seems like the previous authenticated session is saved and that causes my browser (firefox 1.5) not to ask for

[rt-users] Question about LdapOverlay and Windows Active Directory

Hi there, Has anyone gotten the LdapOverlay working with Windows Active Directory ? Basically I would like to authenticate user against Windows AD without doing it thru Apache. I followed the steps in the section LDAP at RT Wiki, but couldn't get it working yet. Any tips, suggestions or

Re: [rt-users] Question about LdapOverlay and Windows Active Directory

two ways of doing it in the Wiki...one I failed miserably with, the one that worked for me was this one: http://wiki.bestpractical.com/?LDAP -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dario Luis Coneglian Oliveros Sent: Thursday, July 20, 2006 1:41

[rt-users] What's new in RT 3.6.0 ?

Hi there, I've been trying to find documentation of all features that were added into RT 3.6.0, but had no success at all. Could anyone please help me out ? Thanks, Dário ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community

Re: [rt-users] RT 3.4.4 + SVN

You can also use Scmbug (http://freshmeat.net/projects/scmbug) to integrate RT with SVN. I've implemented this integration already as one of the back-ends supported by Scmbug. Hope it helps. Regards, Drio Alex Vandiver wrote: On Wed, 2006-05-31 at 14:24 -0300, Thiago Cristino dos Santos