So, after searching for ways to accomplish this, and seeing it is a common
feature request (sometimes termed "disable notifications for specific queues"),
with some existing solutions that accomplish it but weren't quite what I was
looking for, I decided to write my own. It is implemented as cu
On Jun 24, 2011, at 5:34 PM, Ruslan Zakirov wrote:
> Hi,
>
> You can file a bug report. However, LastUpdated in the query will
> solve it for you and would actually be faster than Updated.
It does indeed work (and runs faster too), thanks!
What exactly is the difference between Updated and Las
Hi,
With RT 4 I am unable to build charts from searches that use the Updated field.
For example:
Queue = 'support' AND Updated > '2 weeks ago'
This search finds 89 tickets. However, the "Chart" link on the results page
brings up a blank chart and the message "No tickets found." Clicking "S
