Hi Gabe, We were experiencing the same issue. After assigning the required privileges to members/groups of the queue, The only option available in the owner field was either "Nobody" or the ticket owner.
After a little bit of research, we discovered there is a bug in perl module DBIx::SearchBuilder v1.48 which is used to populate the owners field. Upgrading to DBIx::SearchBuilder v1.54 has fixed the issue for us. You can see the change logs for DBIx::SearchBuilder here: http://search.cpan.org/src/JESSE/DBIx-SearchBuilder-1.54/Changes Hope this helps, Dave > > > David O'Brien System Administrator www.thehotonlinenetwork.com d: t: 0845 4680 568 f: 0845 4680 868 m: Beaumont House, Kensington Village, Avonmore Road, London, W14 8TS - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - This message is sent in confidence for the addressee only. It may contain privileged information. The contents are not to be disclosed to anyone other than the addressee. Unauthorised recipients are requested to preserve this confidentiality and to advise us of any errors in transmission. Thank you. hotonline ltd is registered in England & Wales. Registered office: One Canada Square, Canary Wharf, London E14 5AP. Registered No: 1904765. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
