[rt-users] Having Resolved tickets Reply to Requestor

I had changed this in 3.8.7, but cannot find the right spot in 4.0.1 to change the default action from Comment to Respond when selecting Resolve from the actions menu. Anyone find this? [Description: Description: Description: GridWayx150] Derek Rumig derek.ru...@gridway.net P: 613.240-8867

[rt-users] RT Upgrade problem

escription: Description: Description: GridWayx150] Derek Rumig derek.ru...@gridway.net P: 613.240-8867 http://gridway.net<http://gridway.net/contact.html> <> RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA — September 26 & 27, 2011