Probably?
If you copy Asset.pm from its home to $RT4/local/lib/RT/Asset_Local.pm, you can
modify the Create subroutine (and then probably delete all the routines that
you don't override). I'd aim for someplace around lines 222-231 (of the
original file):
222 my $catalog =
Try:
Set($AssetSearchFields, {
'CF.Inventar-Nr' => '=',
Name=> 'LIKE',
Description => 'LIKE',
});
Cheers,
Kyle
--
Kyle Dippery
Engineering Computing Services
219 RMB
859-257-1346
From: rt-users
In my own custom lifecycle, I have one hyphenated status ("in-use"). I don't
remember why (perhaps this is the reason), but I have it in quotation marks as
a key in our transitions array:
transitions => {
...
"in-use" => [qw(allocated recycled stolen lost deleted
Maybe use a custom field for Company? Or create Company-specific catalogs?
From: rt-users on behalf of Dunbar,
Brian
Sent: Thursday, January 26, 2017 2:59 PM
To: rt-users
Subject: