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[rt-users] Adding a second queue

Hello, We have been happily using RT for about 6 months now and other departments have taken notice. I have added a second queue to our setup using a different email address. I have configured fetchmail to retrieve messages for this second address. What I cannot figure out is how to get

[rt-users] Scrip help please.

Hi, I am sure this is an id10t error, but I am trying to write a scrip that sends an adds a CC to a new ticket whose urgency is Critical (or critical). So far, the closest I have gotten is to have the system add the CC's for every new ticket. Here is the custom condition that is giving me

[rt-users] Error in ExtractCustomFieldValues

Hi, I have installed the ExtractCustomFieldValues module, and it is working perfectlyExcept for the following error in the messages log. This error occurs with every new ticket entered through email. Any ideas? Thank you, Paul Error: May 26 21:06:01 user.err servicedesk

[rt-users] FW: Custom Fields available in SeflService?

Hello, I would like for users to be able to select an urgency custom field when they log in to self service and create a new ticket. I have successfully created the custom field and it is viewable/editable by staff, however I cannot get it to appear in self service when users are creating