Max,
Take a look at the following wiki entry,
http://wiki.bestpractical.com/view/CannedReplies
This should give you an idea on how to modify MessageBox.
Ed
On 30-Nov-07, at 3:41 PM, Max Clark wrote:
Hello,
Can someone point me in a direction to the function that attaches a
user signature
Has anybody done any integration between RT and a billing system?
We have been approached at looking at the feasibility of integrating
it with Dynamics GP (Great Plains) and I wanted to see if anybody has
any experience with it. Looking for the pro's and con's and more
specifically any
Has anybody notices a dramatic performance decrease with any recent
perl cpan upgrades? I've recently upgraded the CPAN modules and RT has
taken a significant hit - performance easily dropped by 70-80%.
I haven't had a chance to look fully into it - it isn't heavily used
currently - so I
Problem resolved the hard way... I've renamed /usr/lib/perl5 and then
forced a reinstall of the perl packaged and followed it via a make
fixdeps. System is back to its normal speed... This will teach me to
do a blind 'upgrade' in cpan on all modules.
On 20-Nov-07, at 3:30 PM, Edward
Doro,
Take a look at the following wiki entry to move $rtname to the end of
the subject,
http://wiki.bestpractical.com/view/MoveRTName
You can also arbitrarily customize the subject line with
$EmailSubjectTagRegex.
Ed
On 31-Oct-07, at 7:11 AM, Dorothea Muecke-Herzberg wrote:
Previous
David,
Have you looked inside the security event log on the active directory
server to see what Windows sees coming in from your Unix box?
Also, have you tried to use the new Windows domain notation,
[EMAIL PROTECTED]? For example, if you log into the AD domain, your
login would be
Todd,
If I am not mistaken, that is the default behaviour -- all CC's are
automatically added and maintained within the ticket context.
Ed
On 16-Oct-07, at 1:54 PM, Sumner, Todd wrote:
On ticket creation via Email addressed to system, would like to
have all CC’s that were on original
Andreas,
Thanks for pointing out the setting. I've grown so accustomed to
enabling many of the settings that I am starting to believe that it
is default behaviour.
On 16-Oct-07, at 4:18 PM, Andreas Schamanek wrote:
Hi there,
On Tue, 16 Oct 2007, Edward Kovarski wrote:
If I am
Michael,
re: GD
RHEL and Centos v4.5 do not ship with support for animated GIFs in
GD. When you are building the module and it asks for what formats
you'd like to support, disable the animated gifs. This will allow you
to build the perl modules properly.
On 14-Oct-07, at 6:03 PM, Michael
Michael,
The gd-devel rpm would provide the necessary header files.
On 12-Oct-07, at 12:55 PM, Michael Moon wrote:
I am trying to install RT 3.6.5 on Redhat 4.5 EL. When I run make
testdeps I show the following missing:
GD::Text Missing
GD Missing
GD::Graph Missing
When
Looking at http://wiki.bestpractical.com/view/SetStartingId, is the
comment about inserting a row after altering auto_increment still
correct for MySQL?
Also, am I right in assuming that I only need to adjust the Tickets
database in order to change the starting ticket id?
e.g.
alter
Just as a heads up for prospective new users who do a fresh install
of Request Tracker with LDAP integration.
In order for the http://wiki.bestpractical.com/view/LDAP integration
to automatically update/refresh data from LDAP, the user must have
ModifySelf rights.
Without this right
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