o do anything? DO you want some
> users to WORK on a ticket and others make the requests and SEE the
> progress? Once that is down, make sure the each group has the rights
> it NEEDS for the queue it should be dealing with. Keep the rights at
> the group level, as that will keep mai
Hi,
I have a lot of auto-created users in my RT installation, they are
readed from a LDAP directory when an e-mail is received.
The question is that those users do not appear on every drop-down, so I
can't select them as search criteria and etc.
Is there a way to make them appear?
RT 3.6.1-4
sure if you wanted this who file or not, but here is our version of
> User_Local.pm
>
> We use AD and it's got a lot of LDAP stuff in it.
>
> -----Original Message-
> From: "Fábio M. Catunda" [mailto:[EMAIL PROTECTED]
> Sent: Monday, February 18, 2008 9
Well, my ultra-mega User_Local.pm realy does not work, here it is:
no warnings qw(redefine);
sub Create {
my $Email = $$args{'Name'};
use Net::LDAP;
$ldap = Net::LDAP->new( '' ) or die "$@";
$mesg = $ldap->bind ;
$mesg = $ldap->search( attrs => ['cn'],
egex.
>
> Note, that I only put the snippet to grab the username. There are examples
> of assigning LDAP attributes on the wiki,
> http://wiki.bestpractical.com/view/LDAP.
>
> Let me know if you have any more questions.
>
>
> -Craig Patterson
>
> -Original Mes
Hi.
I would like to know if there is some way to map users to e-mail addresses.
I use LDAP for auth and I would like that a person that send an e-mail
to RT to have permission to see that ticket. The question is that the
Requestor is the e-mail of the sender, by this reason the person that
ope
.
Fábio M. Catunda escreveu:
Hi.
I'm using rt 3.6.4-1 Debian package.
I don't know it this is the default behavior or if I have some weird
situation here, if somebody can tell me it it's normal or not and
maybe a way to fix it I will appreciate, here is the situation:
1 - I sent an e
Hi.
I'm using rt 3.6.4-1 Debian package.
I don't know it this is the default behavior or if I have some weird
situation here, if somebody can tell me it it's normal or not and maybe
a way to fix it I will appreciate, here is the situation:
1 - I sent an e-mail to [EMAIL PROTECTED] and a tick
Hi!
I would like to change an open ticket from one queue to another after
one day (or some other configurable period) if nobody has taken the
ticket yet, but I'm a little confused.
First I was trying to create a scrip on the "On priority change", but
I'm not sure when it happens. (if somebod
($WebPath , "");
Set($WebBaseURL , "http://rt.mydomain.com.br/";);
Pretty simple, but coused me a good headshake.
Thanks for your reply!
Patterson, Craig escreveu:
Have you looked in {rt-home}/etc/RT_SiteConfig.pm file?
-Original Message-
From: [EMAIL PROTECTED] [mailto
Hi.
I am using request-tracker 3.6.4-1 (debian package).
Imagine that I have N tickets opened, so, when I log into RT the Quick
Search table shows me how many tickets I have in each queue. If I click
some of those links I go to Result.html?(query string).
In this page the tickets links are bro
11 matches
Mail list logo
