Re: [rt-users] colorize status

Yes, I mean the background for that cell -Original Message- From: Filipe José Silva Clemente Sent: segunda-feira, 9 de Março de 2009 14:54 To: 'Daniel Cook' Subject: RE: [rt-users] colorize status Yes, i mean the background for that cell. -Original Message- From: D

Re: [rt-users] colorize status

Hi, Is it possible to change the subject color too? If we have a ticket with a reply the color of the status column changes but I want the subject column also changes to the same color. Is this possible? TIA, Filipe Clemente Portugal -Original Message- From: rt-users-boun...@lists.best

[rt-users] RT 3.8.2 - Iteration trough transaction attachments

Hi, Im using this code in RT 3.8.2: my $attachments = $Transaction->Attachments; $attachments->Limit( FIELD=> 'Filename', OPERATOR => "=", VALUE=

[rt-users] RT 3.8.2 - Logo image in message templates

Hi, Is there a wat of having a logo image in a reply template? TIA, Filipe Clemente Portugal ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bes

[rt-users] Rt 3.8.2 - Configure user signature on top

Hi, What file i need to change in RT 3.8.2 so when I reply to some ticket I have the user signature on top that is near the last answer given. Example: " Dear Sir, --Message history-- On Tue Mar 03 16:59:15 2009, u...@blalaland.bla wrote: > bla > bla > bla > bla >

[rt-users] RT 3.8 - Change tickets color in views

Hi, How can I in RT 3.8 change the ticket line color to red in the view, if the ticket is opened for about a week? TIA, Filipe Portugal smime.p7s Description: S/MIME cryptographic signature ___ http://lists.bestpractical.com/cgi-bin/mai

[rt-users] RT 3.8: Include an attachment on a template

Hi, I need to include a.pdf file in my resolved ticket template message sent to the requestor, so that i can send a client satisfaction inquiry, when the ticket is closed. How can i do this? How can i define a template with an attachment? Any ohter way to do this? TIA, Filipe Port

[rt-users] RT 3.8: Script - Notify requestors and other recipients

Hi, When i reply/resolve a problem and include an email address on the cc: field, RT fires two differente messages, one for the requestor and another for the other email address. This is a problem because i want both requestor and the other recipient (in cc: field) gets only one message

Re: [rt-users] RT 3.8: Inserting a column in the Quick Search View

__ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Filipe José Silva Clemente Sent: sexta-feira, 10 de Outubro de 2008 10:12 To: rt-users@lists.bestpractical.com Subject: [rt-users] RT 3.8: Inserting a column in the Quick Search View Hi, I want to include the "resolved

[rt-users] RT 3.8: Inserting a column in the Quick Search View

Hi, I want to include the "resolved" column in the quick search view. How can i do this? TIA, Filipe Portugal ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial sup

[rt-users] RT 3.8.: Customize RT at a glance

Hi, Is it possible to change the home page "title" displayed (RT at a Glance) to something like "Helpdesk Homepage" ? Is it possible to change the RT 3.8 web console blue color, to some other color? TIA, Filipe Portugal ___ http://lists

Re: [rt-users] RT 3.8: Text file attachments problem

__ From: Sebastien Termeau [mailto:[EMAIL PROTECTED] Sent: terça-feira, 7 de Outubro de 2008 10:31 To: Filipe José Silva Clemente Subject: Re: [rt-users] RT 3.8: Text file attachments problem Hi, You might take a look at the following configuration parameters : Set($MaxInlineBod

[rt-users] RT 3.8: Text file attachments problem

Hi, When i attach a text file (.txt) to a user reply from the rt 3.8 web console the user receives it, not attached, but "embedded" in the email message. The text file appears in the email body but the text i write to the user in the message disappears. Is this a bug or a configuration?

[rt-users] RT 3.8 - Reply to the user (requestor)

Hi, When the support team reply to an user ticket from RT 3.8 web console, i want that all messages the user sent to the support team (in history) goes with the email reply. How can i do this? TIA, Filipe Portugal ___ http://lists.bes

[rt-users] RT 3.8 - Append last user reply to helpdesk answer

Hi, How can i append automaticaly the last user email message, to the helpdesk answer to the user. TIA, Filipe Portugal ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial s

[rt-users] RT 3.8 - Ignore some email messages

Hi, I dont want RT to create new tickets ID if the subject message contains the expression we used in our old helpdesk response software. How can i do this? Ignoring the messages with fetchmail? (is this possible?) By script telling RT to not create an inciden

Re: [rt-users] RT 3.8 - Cant create users in database when they sendemail

Hi, What do I need to edit in the User_Vendor.pm file and whats the function of this file? Configuration too? TIA, Filipe Portugal _ From: Auch, Benjamin [mailto:[EMAIL PROTECTED] Sent: quinta-feira, 2 de Outubro de 2008 13:31 To: Filipe José Silva Clemente; rt-users

[rt-users] RT 3.8 - Cant create users in database when they send email

Hi, I have external authentication set to AD LDAP and it works fine. The problem now is when a end user sends an email from [EMAIL PROTECTED] to, RT 3.8 gives an error saying that the user cant be loaded from ldap and rt doesnt have the right configuration to create the user in the databs

[rt-users] RT 3.8 - Queues user permissions

Hi, I have a queue called "Entrance" and i want the helpdesk team to analise the ticket and then change it for the corresponding support queue. Two questions: 1 - I want helpdesk team to have permissions to change the queue ticket and so they must have "Showqueues" permiss

[rt-users] RT-3.8-Configure AD LDAP External authentication

Hi, I have Mike Peachey external auth plugin installed in RT. Now, how do i tell RT to use it for LDAP authentication? Whats the rt_site_config variable to set? And then in what file i set the ldap server name (IP)? TIA, Filipe Portugal ___

[rt-users] RT 3.8 - Create New ticket when a requestor send an email with a resolved ticket

Hi, I want RT 3.8 to create a new ticket on a predefined queue when a user reply by email to a resolved ticket. The new ticket must have in the subject "Reopen:" and the new ID. An email must be sent automatically to the requestor informing the new ID. Does anyone have a script with this

Re: [rt-users] Ubuntu RT 3.8 package

om: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Stefan Hornburg Sent: terça-feira, 30 de Setembro de 2008 13:17 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Ubuntu RT 3.8 package Filipe José Silva Clemente wrote: > Hi, > > I followed all those steps to install t

Re: [rt-users] Ubuntu RT 3.8 package

Hi, I followed all those steps to install the RT 3.8 on Ubuntu but at the end the RT 3.6 site login page is responding from apache. I have the following line in apache default config file: Include "/etc/request-tracker3.6/apache2-modperl2.conf In RT 3.8 how can i specify to apache the RT 3.8 s

[rt-users] OnQueue change script

Hi, I have a queue called "Entrance" where the RT puts all emails received by my helpdesk email address. This queue doesnt send an automatic ticket ID email to the requestor. I have another queue called helpdesk used for the work team to move tickets from entrance to helpdesk. I want to send