Thanks Alex,
That code with some modification worked for me, I only want the scip to
apply IF Status changed -> resolved AND NOT if RefersTo link is added (I
can ignore the correspondence I think safely as the significant event is
the addlink to the article (that it's set already to send out v
#
# //RUZ
Looks like that comment still exists in the 4.2 code? Any ideas on a
workaround if this is indeed what I'm running into?
Nicola
________
From: Foggi, Nicola
Sent: Saturday, August 02, 2014 7:45 PM
To: rt-users@lists.bestpractical.com
Subject: C
Version : RT-4.0.19
Hey All,
Running into a slight problem with a new queue I'm attempting to roll out a new
queue that uses some "pre-canned" template responses using Articles from the
integrated RTFM system in 4.0.19 now. I've changed the lifecycle to make the
open -> resolve a default RESP
I had the same problem and ended up dropping the Groups2 index and performance
went back to "normal"
Nicola
-Original Message-
From: rt-users-boun...@lists.bestpractical.com on behalf of Alex Young
Sent: Wed 8/18/2010 6:07 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Slow
.com/rt/Search/Results.html?Query=Queue =
'ChangeApproval' AND (Status = 'new' OR Status = 'open' OR Status = 'stalled')
Why don't any of the approvals with status=new show in the results screen? Any
ideas what is going on here?
Mike
>>&g
with no real mysql tweaking on RT 3.8.8 I get:
mysql> select count(id) from Attachments;
+---+
| count(id) |
+---+
| 41636 |
+---+
1 row in set (0.62 sec)
while significantly less that yours, .62 seconds isn't too shabby...
-Original Message-
From: rt-user
hange.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com on behalf of Kevin Falcone
Sent: Sat 7/10/2010 3:17 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT 3.8.8 - Can a superuser reset a users password?
On Fri, Jul 09, 2010 at 09:22:58PM -0500, Foggi, Nicola
nevermind... just found the thread on the rt-devel list...
http://www.gossamer-threads.com/lists/rt/devel/93818
Nicola
-Original Message-
From: rt-users-boun...@lists.bestpractical.com on behalf of Foggi, Nicola
Sent: Fri 7/9/2010 9:22 PM
To: rt-users@lists.bestpractical.com
Subject
Hey Everyone,
So under 3.8.8 you need to know the old password for the user. If a user
forgets the password, and an admin needs to reset it, it appears the admin has
to also know the old password (as when i left it blank it told me to enter my
current password).
Maybe i'm missing something s
I did just have a problem with 3.8.8 and one of the indexes (didn't have the
problem on 3.8.6 or below). It turned out to be the index GROUPS2 on the
Groups table... dropped the index, and performance was back to normal (pre
3.8.8)
Nicola
-Original Message-
From: rt-users-boun...@lis
--+---+
4 rows in set (0.00 sec)
Nicola
-Original Message-
From: ruslan.zaki...@gmail.com on behalf of Ruslan Zakirov
Sent: Fri 6/25/2010 11:05 AM
To: Foggi, Nicola
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] s
tell where
it goes wrong, but any ideas on where to start? My guess is something around
the "IncludeSystemRights" logic somewhere in WhoHaveRight or WhoHaveRoleRight?
Nicola
-Original Message-
From: ruslan.zaki...@gmail.com on behalf of Ruslan Zakirov
Sent: Fri 6/25/2010 11:05
not sure if this helps tracking it down... still having figured out what the
Groups_3.Domain = 'RT::System-Role'...
Nicola
-Original Message-
From: rt-users-boun...@lists.bestpractical.com on behalf of Foggi, Nicola
Sent: Fri 6/25/2010 11:07 AM
To: Ruslan Zakirov
Cc: rt-users
ives the same results in under 1
second vs 11-12 seconds, but bot sure what that OR is adding into the mix.
That query is what is performed when I display a ticket through the web
interface.
Any help is appreciated!
Nicola
-Original Message-----
From: ruslan.zaki...@gmail.com on behal
pals_1.PrincipalType = 'User') AND ((Groups_3.Domain = 'RT::Queue-Ro
le' AND Groups_3.Instance = '3') OR (Groups_3.Domain = 'RT::System-Role')) AND
(Groups_3.Type = 'AdminCc') ORDER BY main.Name ASC;
Is there a reason it's looking at 331467
hey everyone,
after upgrading from 3.8.6 to 3.8.8 we're getting a slow query on this query:
use rt3;
SELECT DISTINCT main.* FROM Users main JOIN Principals Principals_1 ON (
Principals_1.id = main.id ) JOIN CachedGroupMembers CachedGroupMembers_2 ON (
CachedGroupMembers_2.MemberId = Principa
Hey Everyone,
So we have implemented approvals under RT 3.8.6 basically to track and approval
purchase requests. The request has to go through 2 levels of approvals, at
which point i have it setup to email our purchasing department the information
to complete the purchase. In researching how
ical.com
Subject: Re: [rt-users] Approval Queue Approved/Rejected Templates and "Parent"
Request Correspondence
On Tue, Mar 02, 2010 at 11:33:24PM -0600, Foggi, Nicola wrote:
>Hey Everyone,
>
>So we're utilizing approvals, and when an approver approvals or rejects
I should of mentioned it's 3.8.6...
-Original Message-
From: rt-users-boun...@lists.bestpractical.com on behalf of Foggi, Nicola
Sent: Tue 3/2/2010 11:33 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Approval Queue Approved/Rejected Templates and
"Pare
Hey Everyone,
So we're utilizing approvals, and when an approver approvals or rejects a
request, the owner of the "parent" request gets double notifications. The
first is from the templates:
Approval Passed
All Approvals Passed
Approval Rejected
the 2nd email is the fact that it puts the not
rt_tls command, but still nothing...
Thoughts?
Nicola
-Original Message-
From: rt-users-boun...@lists.bestpractical.com on behalf of Foggi, Nicola
Sent: Wed 11/18/2009 1:41 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] ExternalAuth TLS to Active DirectoryLDAP_OPERATIONS_ERROR
Hey Everyone,
So I got the ExternalAuth module working to Active Directory NON TLS enabled,
however, when I set it to use TLS I get a:
LDAP_OPERATIONS_ERROR
returned on the bind. I'm looking at ways to troubleshoot it, i have tls set
to verify=>none so it shouldn't be a certificate problem,
Hey Everyone,
I'm working on setting up RTx::WorkFlowBuilder, I have the following in my
RT_SiteConfig:
Set($WorkflowBuilderStages,
{ 'approver1-approval' =>
{ content => 'content',
subject => 'Architect Approval for Request: {$Approving->Id} -
{$Approvin
Just in case anyone else runs into this, not sure if it was supposed to be this
way or not, but after upgrading to RT 3.8.6 from 3.8.4 we were getting an:
[error] Can't call method "get" on an undefined value at
/5.8.6/HTML/Mason/ApacheHandler.pm line 563.\nCompilation failed
in require at /bi
Just in case anyone else runs into this, not sure if it was supposed to be this
way or not, but after upgrading to RT 3.8.6 from 3.8.4 we were getting an:
[error] Can't call method "get" on an undefined value at
/5.8.6/HTML/Mason/ApacheHandler.pm line 563.\nCompilation failed
in require at /bi
Hey Everyone,
So I've been looking at ways to create approvals, and initially i created my
own approval queue called po-approvals, created the template to create the
approval ticket in it, that all worked, however, i wasn't getting notified of
the pending approval (though i could see it waitin
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