Re: [rt-users] rt-users Digest, Vol 124, Issue 14

Hi Al, I tried to record/replay operations with Selenium IDE. Adding stuff like creating queues, groups, and custom fields worked well, assigning privileges was much trickier. HTH, Gabriele - Message: 5 Date: Tue, 15 Jul 2014 09:04:57 -0400 From: Al Joslin

[rt-users] Recall: rt-users Digest, Vol 124, Issue 14

Franzini, Gabriele [Nervianoms] would like to recall the message, rt-users Digest, Vol 124, Issue 14. -- RT Training - Boston, September 9-10 http://bestpractical.com/training

Re: [rt-users] a configuration manager/plugin for RT

Hi Al, I tried to record/replay operations with Selenium IDE. Adding stuff like creating queues, groups, and custom fields worked well, assigning privileges was much trickier. HTH, Gabriele - Message: 5 Date: Tue, 15 Jul 2014 09:04:57 -0400 From: Al Joslin

Re: [rt-users] Error with scrip2 'On Owner change'

[...] 2.-In another account, I open the same ticket and steal. 3.-I see this in terminal: [Thu Jan 5 11:40:44 2012] [info]: ***@cesca.cat #247/2135 - Scrip 2 On Owner Change Notify Owner [Thu Jan 5 11:40:44 2012] [info]: ***@cesca.cat No recipients found. Not sending. It is normal? I want

Re: [rt-users] Password format and expiration

Hello Thierry, To achieve this result, we switched to External Authentication (Active Directory, in our case), so we can leverage AD password policies. HTH, Gabriele - From: Thierry Thelliez thierry.thelliez.t...@gmail.com To:

Re: [rt-users] RT-Users Digest, Vol 72, Issue 42

Hello Jeff, The ModifyCustomField right may be also assigned at the User and Group level, both globally and at queue level. We also had problems with unwanted modifications; and ended up in adding a local version of the element Ticket/Elements/EditCustomFields. HTH, Gabriele Franzini Nerviano

Re: [rt-users] Auto-creating a 'dependant' ticket On Transaction

Hi Jonathan, After the code for creation of dependent ticket, my $new_tkt = RT::Ticket-new($RT::SystemUser); my ($id, $msg) = $new_tkt-Create( Queue = Data Analysis, Subject = $tkt-Subject, Status = 'new', Requestor = $requestors, DependedOnBy = $tkt-Id); Try to

Re: [rt-users] Auto-creating a 'dependant' ticket On Transaction

Hi Jonathan, maybe the problem is this one below: [...] Requestor = $requestors, DependedOnBy = $tkt-Id) ; == SEMICOLON MISSING (my fault in the first message!) return 1; Regards, Gabriele From: Jonathan Rummel jrum...@imapp.com Subject: Re: [rt-users] Auto-creating a 'dependant'

Re: [rt-users] Auto-creating a 'dependant' ticket On Transaction

Hello jrummel, From novice to novice, try a Scrip with something like: 1) Condition: as in OnCustomFieldValueChange (see wiki); 2) Action: User-defined, based upon DivideTicketIntoSubtasks (see wiki): my $trans = $self-TransactionObj; my $tkt = $self-TicketObj; my $requestors = [

Re: [rt-users] question about searching for assets (using asset tracker)

Hello Charlie, You need to first select a Type, in order to get the Custom Field on the query builder page . HTH, Gabriele Franzini ICT Applications Manager Nerviano Medical Sciences SRL PO Box 11 - Viale Pasteur 10 20014 Nerviano Italy tel +39 0331581477 fax +39 0331581456

Re: [rt-users] Help with permissions?

Hello George, Try granting at the Global Group level, SeeQueue right to Company Employees, or maybe straight to Privileged group - it may save work for next queues... HTH, Gabriele Franzini ICT Applications Manager Nerviano Medical Sciences SRL PO Box 11 - Viale Pasteur 10 20014 Nerviano Italy

Re: [rt-users] Prevent status change?

Hello, We are trying the approach of making a local SelectStatus element, so that it filters which statuses to display in the dropdown box on the basis of the current one: [...] %foreach my $status (@status) { %next if ($SkipDeleted $status eq 'deleted'); == example conditions: %next if

Re: [rt-users] Search for logged-in user as requestor

Hello,Justin, I use in similar saved searches for V3.8.1 the clause: Owner.Id = '__CurrentUser__' so maybe Requestor.Id would do? HTH, Gabriele Franzini ICT Applications Manager Nerviano Medical Sciences SRL 20014 Nerviano Italy - Message: 1

Re: [rt-users] CALLING EXTERNALAUTH TESTERS - v0.07_01 nowavailable

Hello, V0.07_01 is working for us for authentication with MSFT AD, after installing it on top of 0.06. New users can log in and get autocreated properly. Thanks a lot to all developers for the quick solution. This is what we added to RT_SiteConfig.pm, in case it may help someone else:

Re: [rt-users] RT::Authen::ExternalAuth v0.06 Released - Includes3.8.x

Hello, Testing 0.06 on RT 3.8.1, we are observing the same behaviour as Sean when a new user tries to log in. The error message is: Can't call method SetDisabled on an undefined value at /opt/rt3pst/bin/../lib/RT/User_Overlay.pm line 1087. And the corresponding rows in the log are: Nov 4

Re: [rt-users] CreateChildTicket (Mathew)

It worked for us as per the first wiki example. Could not get the second one to work. # Put this in the file [RT Root]/local/html/Callbacks/MY_CUST_FOLDER/Ticket/Display.html/BeforeShow History # (replace MY_CUST_FOLDER with your value) # and it will create ugly button to create a child ticket

[rt-users] Page Break problems in printing Tickets (version 3.6.4)

Hi, When we try printing a displayed ticket longer than a page, the box that happens to be at the bottom of the printed page is garbled (missing lines, last line shown only half etc.) and also next page is missing content. Depending on the content of the ticket, the last box on the page is either