Re: [rt-users] Change the shown 'logged in as...' name

2011-10-28 Thread Garry Booth
Hi We modified httpd in /etc/init.d/rc.d so any restart of apache does it by defaulf: start() { echo -n $"Starting $prog: " echo -n $"Zapping MASON cache: " rm -fr /opt/rt3/var/mason_data/obj check13 || exit 1 LANG=$HTTPD_LANG daemon $httpd $OPTIONS

Re: [rt-users] Detailed programming API?

2011-09-16 Thread Garry Booth
Hi Steve Should also add the rt api documentation, I used is here: http://search.cpan.org/dist/RT-OnlineDocs/ regards Garry RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19,

Re: [rt-users] Detailed programming API?

2011-09-16 Thread Garry Booth
(MOVED); } #} else { open (ERRORS, ">>/tmp/delerrors.txt")|| die ("Cant open errors list\n"); print ERRORS "$whoami[0] masterfile address $mastermail, does not match rt address $rtmail\n";

Re: [rt-users] Quicksearch and QuickCreate queries deleted - how to get them back?

2011-08-09 Thread Garry Booth
> > Thanks in advance, > Gunnar > Hi Gunnar If I understand you correctly, you need to look at your RT_SiteConfig.pm You should have a line like this Set($HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues MySupportQueues MyReminders RefreshHomepage Dashboards)]); Ho

Re: [rt-users] Difference between reply and comment

2011-05-19 Thread Garry Booth
reas reply does regards Garry -- Dr Garry Booth IT Services Loughborough University

Re: [rt-users] search by today

2011-04-06 Thread Garry Booth
On 5 Apr 2011, at 22:07, Ruslan Zakirov wrote: http://requesttracker.wikia.com/wiki/SearchOnDates Hi Many thanks for all of the tips, this one did the job. regards garry

[rt-users] search by today

2011-04-05 Thread Garry Booth
Hi All does anybody know if there is a way to dynamically search through tickets with creation dates from today to two weeks ago, without changing the dates every time? e.g. Created < 'NOW' AND Created > 'NOW -13' AND Queue = 'FOO' regards Garry

[rt-users] Modifying 10 highest tickets

2011-01-11 Thread Garry Booth
all users regards Garry -- Dr Garry Booth IT Services Loughborough University