Re: [rt-users] Preference (password change) for option for users

2008-04-06 Thread Glenn Sieb
[EMAIL PROTECTED] wrote: > HI, > > I am running RT 3.6.1. I want Preference at user accounts so that the can > change their account password by their own. Currently root can change > passwords only. > > I can't find any previledge option for user account to do that. > > You want the "Modify Self

Re: [rt-users] Getting RT-Extension-ResetPassword Module

2008-05-28 Thread Glenn Sieb
John BORIS wrote: > I would like to use the Password reminder module from the repository but > I am a bit clueless on how to get the code. Can someone point to > directions on how to get the code or the module so I can install it in > my RT instance? > John, Try: svn export svn://svn.bestpract

Re: [rt-users] what's the username to log in? root/password does not work

2008-12-02 Thread Glenn Sieb
Aleksey Tsalolikhin said the following on 12/2/08 8:01 PM: > [Wed Dec 3 01:02:28 2008] [warning]: DBD::Pg::st execute failed: > ERROR: permission denied for relation sessions at > /usr/lib/perl5/site_perl/5.8.8/Apache/Session/Store/DBI.pm line 44. > (/usr/lib/perl5/site_perl/5.8.8/Apache/Session/

[rt-users] RT::Authen::ExternalAuth with AD...

2012-04-19 Thread Glenn Sieb
Greetings.. :) I'm at $work, trying to set up AD authentication for RT 4.0.5. I'm getting the following error: [Thu Apr 19 18:38:57 2012] [critical]: RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind: LDAP_INVALID_CREDENTIALS 49 (/data/IH-Websites/rt/sbin/../local/lib/RT/Authen/Externa

Re: [rt-users] RT::Authen::ExternalAuth with AD...

2012-04-19 Thread Glenn Sieb
Thanks to jibsheet & Paul in the IRC channel for their help! Best, --Glenn

Re: [rt-users] RT::Authen::ExternalAuth with AD...

2012-04-19 Thread Glenn Sieb
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 4/19/12 9:23 PM, Jeff Blaine wrote: > Share the solution? In the LDAP definition of RT_SiteConfig, where you set up the user to query as, and such, the ldap user login wasn't working until we added the @domain.ou bit to the end of it. So if the AD

Re: [rt-users] RT::Authen::ExternalAuth with AD...

2012-04-21 Thread Glenn Sieb
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 4/20/12 2:52 AM, Joop wrote: > Glenn Sieb wrote: >> -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 >> >> On 4/19/12 9:23 PM, Jeff Blaine wrote: >> >>> Share the solution? >>> >> >> In t

[rt-users] Changing a user's options?

2012-05-04 Thread Glenn Sieb
Hullo :) Running RT4.0.5, curious if there's a way for a SuperUser to change another user's options? Specifically, we have a few queues, and some users use X queue, and others use Y queue. I'd like to go in and set their "default" queue to the right one for each user. Is there a way to do that?

Re: [rt-users] Active Directory and RT

2013-05-24 Thread Glenn Sieb
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 5/24/13 5:33 PM, davidneudorfer wrote: > I'm having the hardest time binding RT to Active Directory. We've > overcome some initial hurdles but we're stuck at this last part. I > was hoping someone could help me diagnose this error. The initial >

Re: [rt-users] Active Directory and RT

2013-05-24 Thread Glenn Sieb
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Try changing some of these settings... Set($ExternalSettings, { 'My_LDAP' => { 'type' => 'ldap', 'server'=> 'ad.office.lbox.com', 'port' => '389',

Re: [rt-users] Active Directory and RT

2013-05-24 Thread Glenn Sieb
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 5/24/13 5:59 PM, davidneudorfer wrote: > If I comment out group_attr then I get: I have no group_attr at all in my config... Here is my anonymized config: Set( $ExternalSettings, {'My_LDAP' => { ## GENERIC SECTION

Re: [rt-users] Can't access my RT

2013-10-09 Thread Glenn Sieb
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 10/9/13 4:48 AM, Sakhi Hadebe wrote: > > Hi, > > I setup the web server to run RT over SSL. Yesterday i was working > fine, but now it says: > > The requested URL /rt was not found on this server. > > I really dont know what went wrong. Can you

Re: [rt-users] I need help with the RT-Authen-ExternalAuth LDAP settings, please

2013-10-17 Thread Glenn Sieb
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 These are the settings I've used in the past... Set( $ExternalAuthPriority, ['My_LDAP']); Set( $ExternalServiceUsesSSLorTLS, 0); Set( $AutoCreateNonExternalUsers, 1); Set( $ExternalInfoPriority, ['My_LDAP']); Set( $ExternalSettings, {'My_LDAP'

[rt-users] Newest Unowned Ticket rights?

2007-04-09 Thread Glenn Sieb
Greetings list! Running RT 3.6.3 on FreeBSD, compiled from source, with RTFM addon. So, I was trying to modify rights so that members of a particular group could only see their queue. In trying to do this, I fsck'd something, and now the 10 Newest Unowned Ticket lists show the right tickets (f

Re: [rt-users] Autoreply to new requestors

2014-01-10 Thread Glenn Sieb
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 1/10/14, 12:17 PM, Abraham Liebsch wrote: > I have a scrip that, when a ticket is created by email by under > certain conditions, will delete the email sender as the requestor > and replace it with a different requestor (in order to permit > creatin

Re: [rt-users] Set date format dd/mm/yy

2014-04-23 Thread Glenn Sieb
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 4/23/14, 4:34 PM, Raymond Corbett wrote: > What file do I edit it order to change the date format. > > This is exactly what we want as well. RT_SiteConfig.pm Best, - --Glenn -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.9 (Darwin) Comment: