[rt-users] Too many transactions in a ticket?

2008-11-21 Thread Graham Dunn
RT 3.4.5, Mysql 4, perl v5.8.6 under freebsd. This ticket will load many transactions, up until it spits this out: error: 32 levels deep in component stack (infinite recursive call?) context: ... 47: font color=%$colors[$Depth]% 48: %perl 49: foreach my $stanza (@$Message) { 50:

Re: [rt-users] Too many transactions in a ticket?

2008-11-21 Thread Graham Dunn
On 21/11/2008 5:48 PM, Ruslan Zakirov wrote: I have a patch for RT 3.6.6 that makes this code not recursive. I'm going to be upgrading to 3.8.1 next week, so I was basically hoping this was a 'display-only' problem. begin:vcard fn:Graham Dunn n:Dunn;Graham email;internet:[EMAIL

Re: [rt-users] How to flag neglected tickets for support engineer response??

2008-05-12 Thread Graham Dunn
Dominic Lepiane wrote: [snip] Hi Darren, We have the same problem here. Large amounts of tickets are pending and we need to be able to identify which ones are customer-last-commented vs. staff-last-commented. Currently, we do this outside RT and have MySQL queries run from a PHP web

Re: [rt-users] RT 3.6.4 poor query performance

2008-03-13 Thread Graham Dunn
Toby Darling wrote: Hi Richard That crashes out with a divide by zero error in the scripting, but it looks really cool. [--] Status: +Archive -BDB -Federated +InnoDB -ISAM -NDBCluster [--] Data in MyISAM tables: 2M (Tables: 39) [--] Data in InnoDB tables: 1015M (Tables: 20) Use of

[rt-users] Re: More User feedback

2007-05-04 Thread Graham Dunn
Lance Wilson wrote: One thing that I have noticed that the RT program is lacking is a good user forum. A non-email bulletin board to post, and more importantly search through, for previously asked questions. Can we get a discussion board running? And more importantly can it be manned by

[rt-users] Re: InnoDB Ticket IDs incrementing by 10?

2007-05-01 Thread Graham Dunn
mike wrote: Hello, Since upgrading to RT 3.6.3, I've noticed that all of our tickets are incrementing their ticket numbers/IDs by n+10 - Are you using multiple-master replication? http://dev.mysql.com/doc/refman/5.0/en/replication-auto-increment.html

[rt-users] Out of memory error when dumping Attachments table

2007-04-03 Thread Graham Dunn
I've asked this question on the mysql-users list, but there wasn't any more information than what I've seen on google. The problem is that I get an error when trying to use mysqldump to get a backup of our Attachments table (all other tables will process fine) /usr/local/bin/mysqldump: Error 5:

[rt-users] What happens when rt-mailgate can't submit a ticket?

2006-06-26 Thread Graham Dunn
We had a problem here over the weekend where apache ran into a memory limit, and rt couldn't take any connections from rt-mailgate. I pass mail from procmail to rt-mailgate, and rt-mailgate was failing with errors like: An Error Occurred = 500 Server closed connection without