Hi Calvin,
We're taking email from a call centre into queues but want to prevent RT
from autoresponding to requestors @ the call centre's domain. I've been
all over Google and have tried using mailertables but this results in no
email being issued at all. The queues' (auto)response will contai
Hi Mathew,
Sadly, this won't work for the 3.6 branch autohandler. :( HomeRefreshPeriod
isn't found anywhere in it. Heck, I can't seem to find it anywhere using grep.
I know it's there somewhere though.
You did apply the patch, didn't you? By the looks of it, the patch
fails against the 3.
Hi Ken,
In order to facilitate the testing, development and migration
from our current RT 3.4.5pre1 to the RT 3.6.4 release, I would
like to run both versions against the same database backend.
The additional attributes that are added to the database by the
etc/upgrade/3.5.1 script do not appea
Hi,
i know its been asked before, but i cant find it
i want to ignore the cc lines for all incoming emails to rt ?
anybody has pointers ?
Check the ParseNewMessageForTicketCcs option in the configuration file.
Regards, Ian
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Hi Gary,
Hi folks -- I'd like rt to notify the owner if correspondence or comments come
in, but not if the correspondence/comments are by the owner. Possible? Easy?
Actually what I'd like is if *anything* changes in the ticket and the change
is by someone else, I'd like the owner to get notif
Hi Mathew,
I'm trying to figure out how to change the default refresh rate for all pages
that utilize the refresh option. Under html/Elements is the Refresh file. This
provides the code I'm looking for as far as I can tell. However, I can't get it
to work.
Has anyone been able to come up w
