On Fri, 2009-02-13 at 13:28 +, Alex Young wrote:
Thanks for the info.
The way I had hoped to use it was having a Approval button on the ticket
screen, and when pressed it would send all the info to the create new
ticket/depends on screen with Management Approvals This bit works. I
On Fri, 2009-02-13 at 14:10 +, Chia-liang Kao wrote:
We are in the process of releasing a RT extension called WorkflowBuilder,
which
should make the use of the approval system of fewer hassles. Most notably you
can define multi-stage approvals without writing the template for the
On Wed, 2009-02-11 at 16:49 +0300, Ruslan Zakirov wrote:
Just curious why you want to create Low, Normal, High and other queues
when you have Priority field?
Good question! The main reason is to keep things as simple as possible
for the user. Each of the queues has appropriate defaults
