Hi, We are using RT 3.6.1. need create rt command line to find ticket created old than 3 hours ago. That should be easy as: /usr/bin/rt list -t ticket " id=37679 and Created < '-180 minutes' " But the user need add some pending time to ignore, so I did try to create one custom field to record adjust start time /usr/bin/rt list -t ticket " id=37679 and CF.{AdjustStart} < '-180 minutes' " But the problem is RT 3.6.1 didn't support date type in custom field. So it is not working. I also tried to put Pending ignore second in a field, but have no way to make this work for rt 3.6.1 /usr/bin/rt list -t ticket " id=37679 and Created < '-180 minutes' + CF.{IgnoreTime} "
Please help. Regards, Jack