On Aug 5, 2008, at 4:54 PM, Kevin Falcone wrote:
> What version of RTFM? Have you tried RTFM's trunk which has
> had a few bugfixes for 3.8? What errors are in your log?
No errors in the log. RTFM-2.2.1
> You also don't say what kind of RTFM setup you have, or how
> you're including the arti
Hello,
We've noticed that since the 3.8.0 upgrade, sometimes trying to
include an RTFM article doesn't always work. Trying multiple (many!)
times, eventually it seems to work. Anyone seen this behavior?
Anyone got a solution?
Thanks!
Cheers,
-j
__
On Aug 4, 2008, at 10:08 AM, Jesse Vincent wrote:
> What had you set it to? Is there a way we could bullet-proof it for
> users?
It had been: Set($EmailSubjectTagRegex, qr/\Q$rtname\E/i );
I inherited the configuration, and was only finding configuration
problems after the upgrade.
-j
__
Hello,
Any replies to an RT email creates a new ticket instead of putting a
comment or reply into the same ticket. I've tried a number of
different ways of formatting the subject line, including leading
"re:", no prefixing, etc.
Anyone seen this, and/or have a solution or suggestions?
Tha
