Re: [rt-users] Cancel "Resolve" transaction based on custom fields

2015-01-30 Thread Jasper Olbrich
On 01/29/2015 11:52 PM, Kevin Falcone wrote: > On Thu, Jan 29, 2015 at 03:04:55PM -0500, Alex Vandiver wrote: >> On Wed, 28 Jan 2015 14:27:22 +0100 Jasper Olbrich >> wrote: >>> Is it possible to suppress the status change from open to resolved >>> with a scri

[rt-users] Cancel "Resolve" transaction based on custom fields

2015-01-28 Thread Jasper Olbrich
from open to resolved with a scrip or to include the scrip-induced status change in the result box? -- Regards, Jasper Olbrich

[rt-users] REST and umlauts in Custom Field names

2014-12-11 Thread Jasper Olbrich
Hello, I'm trying to use REST to create tickets in a queue that uses Custom Fields. It works well for CFs without umlauts, but I couldn't find a way yet to fill the CF "Größe". I'm sending the data with Python's urllib module, the request body looks like content=id%3A+ticket%2Fnew%0AQueue%