[rt-users] RT only sends reply emails from the RT root user (Debian package installation)

Hi folks, We¹ve recently installed RT 3.6.1 on a Debian Etch system via the ³requestracker3.6² package, running under apache2 with mod_perl2, and using postfix as the MTA and MySQL for the database. The basic RT system seems to be up and running properly. If we log in to RT as root we can reply

RE: [rt-users] No mail to CC's using "On Correspond Notify Requestors, Ccs and AdminCcs with template Correspondence" scrip

Ah, discovered the manual-entry CC field is considered "Other Recipients." Please disregard! From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jeremy Randall Sent: Monday, December 11, 2006 9:38 PM To: rt-users@lists.bestpractical.c

[rt-users] No mail to CC's using "On Correspond Notify Requestors, Ccs and AdminCcs with template Correspondence" scrip

Hi folks, I have a queue that is not sending mail to the CC addresses, but everything else is working as expected. The queue has the following scrips: On Resolve Notify AdminCcs with template On Create Notify AdminCcs with template Transaction On Comment Notify AdminCcs with template Adm

[rt-users] RE: RT queue not sending emauil (was RT incoming email: "No permission to create ticketsinthe queue")

icket From: Jeremy Randall Sent: Friday, December 01, 2006 10:51 AM To: Jeremy Randall; Raed El-hames; rt-users@lists.bestpractical.com Subject: RT queue not sending emauil (was RT incoming email: "No permission to create ticketsinthe queue") The incoming email issue is resolved, but

[rt-users] RT queue not sending emauil (was RT incoming email: "No permission to create ticketsinthe queue")

:[EMAIL PROTECTED] On Behalf Of Jeremy Randall Sent: Tuesday, November 28, 2006 4:37 PM To: Raed El-hames; rt-users@lists.bestpractical.com Subject: RE: [rt-users] RT incoming email: "No permission to create ticketsinthe queue" Sure enough. I assumed I had granted that globally, but of cour

RE: [rt-users] RT incoming email: "No permission to create tickets inthe queue"

Sure enough. I assumed I had granted that globally, but of course had not. Thanks! JR From: Raed El-hames [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 28, 2006 2:53 PM To: Jeremy Randall; rt-users@lists.bestpractical.com Subject: Re: [rt-users

[rt-users] RT incoming email: "No permission to create tickets in the queue"

Hi folks, We've recently added a queue to our RT system called "Listings." It seems that messages in to this specific queue are being rejected. We can send messages from the same sender to another of our queues without a problem, but this one rejects them. I traced through our /etc/aliases a

[rt-users] EditCustomFieldsOnUpdate

Hi folks,   I have attempted the EditCustomFieldsOnUpdate as documented in the wiki:   http://wiki.bestpractical.com/index.cgi?EditCustomFieldsOnUpdate   I created the directory:   /usr/local/rt3/local/html/Callbacks/CustomFields/Ticket/Update.html/   In that directory I created a

[rt-users] .org email address error

get the error.   Has anyone encountered this, and know a fix?   Thanks,   JR     ---  Jeremy Randall Systems and Network Administrator ZipRealty, Inc. 510-735-2684 (office) 415-827-1037 (mobile)   ___ http://lists.bestpractical.com/cgi