I want to report on time worked in a given time range. Think billing out for
time spent working on tickets.
I've got a saved search in the dashboard, and I added the time worked query.
However I can't seem to find a way to have the query update with the time that
the dashboard interval is on.
Anyone have example code, or know where I can find any, for using rest to
add/update/delete users, including their passwords.
Thanks,
Joel
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Community help:
Hrm... I thought xml was standard when doing rest, is this not the case? Is
there a method to get rt to handle xml for bother get/post ?
-Original Message-
From: Tom Lahti [mailto:t...@bitstatement.net]
Sent: Friday, February 27, 2009 2:24 PM
To: Joel Schuweiler
Cc: rt-users
I'm running into road blocks here, wondering if anyone can provide what they
did. I want uses to be able to log into RT and view their tickets, create
tickets, and reply to their tickets from the web.
In order to view a ticket a user has created it seems like I must grant
ShowTicket but the
Of Emmanuel Lacour
Sent: Tuesday, February 17, 2009 2:24 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Set a ticket custom field based on a User Custom field
scrip action
On Mon, Feb 16, 2009 at 06:11:30PM -0600, Joel Schuweiler wrote:
Here's the scenario:
1) A User
Here's the scenario:
1) A User has a custom field called Billable with two choices, yes, and
no.
2) User creates ticket
3) Scrip checks Billable and sets ticket billable if user is billable
I'm having a bit of trouble figuring out how I can access the custom field
belonging
Problem solved, final solution:
% my $selected = 0;
% my @category;
% my $id = $NamePrefix . $CustomField-Id;
% my $out = $m-scomp('SELF:options', %ARGS, SelectedRef =
\$selected, CategoryRef = [EMAIL PROTECTED], ID = $id);
% if (@category) {
script
to
deal with any conflicts that may arise.
-Joel
Kenneth Crocker wrote:
Joel,
What is the purpose? Are you trying to keep multiple people from
updating the same ticket? If, so, there is a much easier way to do it.
Kenn
LBNL
On 3/3/2008 3:18 PM, Joel Schuweiler wrote:
In large queues I
I personally did the following in my EditCustomFieldSelect (in my local dir)
%method options
% my $selected;
% my $CFVs = $CustomField-Values;
% my @levels;
% while ($CFVs and my $value = $CFVs-Next )
% {
% if ($CustomField-MaxValues == 0 )
% {
input type=checkbox style=border:
In large queues I find that a source of 'confusing/messy/ugly/wrong'
tickets come from someone doing the following:
1) person 1 opens a ticket
2) person 2 opens the ticket and updates
3) person 1 updates the ticket
person 1 and person 2 can both be internal, or one can be external,
either
provide. I'm currently
poking around RT::ObjectCustomFieldValue_Overlay.pm
-Joel
Joel Schuweiler wrote:
I personally did the following in my EditCustomFieldSelect (in my local dir)
%method options
% my $selected;
% my $CFVs = $CustomField-Values;
% my @levels;
% while ($CFVs and my $value = $CFVs
Just wanted to hear if anyone here has implemented checkboxes in a
custom field?
seems like this is far more intuitive for multiple select
Thoughts?
Comments?
pitfalls?
-Joel
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I'm looking for some information on how I could go about getting started
with getting javascript in play in rt.
How can I go about adding an id to the queue name when you look at a
ticket? I would like to use this to determine which queue I'm in via
javascript. Alternatively, I could get
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