[rt-users] How to add mandatory custom field to "quick ticket creation" area

Hi. We have created some mandatory custom fields which the users have to fill in, but now since we create these we are unable to make use of the quick ticket creation area. It will not allow us to create a quick ticket because the mandatory field is not available in this area to be completed.

Re: [rt-users] Graphical charts are not available

: Auch, Benjamin [mailto:[EMAIL PROTECTED] Sent: Monday, September 29, 2008 11:18 PM To: Helmuth Ramirez; Johann Stander; rt-users@lists.bestpractical.com Subject: RE: [rt-users] Graphical charts are not available For Ubuntu3.8.1 apt-get install graphviz >From CPAN: Install Graph

[rt-users] Graphical charts are not available

details of what needs to be installed to the graphics to function. Also are there some configurations that needs to happen in the app or background code to enable this? Thanks Johann Stander ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo

[rt-users] Ticket display screen layout

Hi. Is there anyway to change the layout of the Tickets display screen. We would not like to display dates/links/reminders on this page... Does this required some html code to be change, and where can I find this code or some examples? Thanks Johann Stander

[rt-users] Auto assign of ticket to Open if taken by user

Hi. I have been trying to figure out to automatically change a ticket status to open as soon as the "take" button has been selected by a user. All users seems to forget to also click on the "Open" button after they click the "take" button which causes reporti