Re: [rt-users] Missing dependencies?

2016-08-24 Thread John Bako
I recommend reviewing the installation guides on the wiki... https://rt-wiki.bestpractical.com/wiki/InstallationGuides -- John Bako Manager, Scientific Computing Department of Biology & Center for Genomics and Systems Biology New York University 212-998-8207 (office) On Wed, Aug 24, 2016 a

Re: [rt-users] Recover original scripts in RT

2016-07-15 Thread John Bako
Hello Yugi, What version of RT are you running? A screenshot of the scrip in RT 4.4 is attached. Do you also need the Template? It may easiest for you configure a new installation on a test machine and check the scrips. Best, John ​ -- John Bako Manager, Scientific Computing Department of

Re: [rt-users] Issues with RTExternalAuth

2016-07-06 Thread John Bako
=AD,DC=NYU,DC=EDU -h ad.nyu.edu -b OU=ACCTS,DC=AD,DC=NYU,DC=EDU '(&(distinguishedName=OU=BIOG,OU=FAS,OU=WSQ,OU=USERS,OU=ACCTS,DC=ad,DC=nyu,DC=edu))' For Red Hat 'yum install openldap-clients' will install ldapsearch. I don't know what the equivalent is for OpenBSD.

Re: [rt-users] reinstall Request Tracker

2016-07-06 Thread John Bako
In addition to reinstalling the code, you'll need to wipe and reinitialize the database. See step 6a in https://docs.bestpractical.com/rt/4.4.1/README.html. -- John Bako Manager, Scientific Computing Department of Biology & Center for Genomics and Systems Biology New York University 212

Re: [rt-users] Installing RT on Centos7

2016-04-07 Thread John Bako
Send the output of the following commands run as root: # yum repolist # rpm -qa | grep -i perl -- John Bako Manager, Scientific Computing Department of Biology & Center for Genomics and Systems Biology New York University 212-998-8207 (office) On Thu, Apr 7, 2016 at 10:01 AM, Yanni w

Re: [rt-users] rt-ldapimport user updates failing

2016-03-19 Thread John Bako
Apologies to the list... The problem actually was the mail attribute for a few users in our active directory. Thanks anyway, John -- John Bako Manager, Scientific Computing Department of Biology & Center for Genomics and Systems Biology New York University 212-998-8207 (office) On Thu, Ma

[rt-users] rt-ldapimport user updates failing

2016-03-19 Thread John Bako
user named "Nobody" in RT if I wanted to assigned privileges. Thanks, John -- John Bako Manager, Scientific Computing Department of Biology & Center for Genomics and Systems Biology New York University 212-998-8207 (office) - RT 4.4 and RTIR Training Sessions https://be