Re: [rt-users] Proper way to backup RT Database

Does the interpretation of %M vs %m vary from Linux to Linux (or between Linux and other *nixes)? When I first set up my backups I found that following the linked page to the letter I got timestamps with YearMinuteDate instead of YearMonthDate. I do a nightly SQL backup, followed by a backup

Re: [rt-users] Move web port

thanks again Aaron! I’m about to set up our building manager with his own queue for non-IT workorders, so we’re going to get a lot of use out of RT! From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of John Buell Sent: Tuesday, April 02

Re: [rt-users] Move web port

Sweet! Thanks! John Buell Systems Administrator Country Samper LLC (630) 762-7806 From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Aaron Guise Sent: Tuesday, April 02, 2013 5:34 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt

Re: [rt-users] Move web port

I am using the Plack server, but if I'm reading everything correctly, I should be disabling *THAT* and modify the Apache config files to be doing the web service at port 80? Then I could use a VirtualHost directive in an Apache config file on 8080 that redirects to 80, right? John

[rt-users] Move web port

I've been using a stock Ubuntu 12.04 system for hosting rt. I'm at a point where I think I'd like to get rid of apache/apache2 and whatever else might be running, and let rt run on port 80 (until now it's been on port 8080). Is there a way to allow rt to listen on both, or redirect traffic from

Re: [rt-users] Ready to roll?

[rt-users] Ready to roll? On Tue, Feb 26, 2013 at 02:56:28PM +0000, John Buell wrote: > Am 26.02.2013 01:09, schrieb John Buell: > > Ok, I have users set up, groups set up (company departments), queues > > set up The RT box seems to be sending messages back and forth

Re: [rt-users] Ready to roll?

Got 'em! Thanks! -Original Message- From: Christian Loos [mailto:cl...@netcologne.de] Sent: Tuesday, February 26, 2013 12:54 AM To: John Buell Cc: rt-users@lists.bestpractical.com Subject: Re: Ready to roll? Don't forget the cronjobs: https://github.com/bestpractical/rt/b

[rt-users] Ready to roll?

Ok, I have users set up, groups set up (company departments), queues set up The RT box seems to be sending messages back and forth to our main Exchange box with no trouble at all The RT web interface itself is only viewable from within our network, but I don't personally see that as a pr

Re: [rt-users] Could someone help a newb evaluating RT with email setup?

Interesting. I just did a single A record locally for the rt host, didn't change or set a new mx record at all, and I've just let postfix and Exchange 2010 sort it out. Step by step, the instructions that Aaron set up on the Wiki worked perfectly for Exchange 2010 as well. I think it was just my

[rt-users] Still not getting all status changes/updates

I'm still wondering if I'm missing something in Scrips or some other setting. While the user gets a message when their ticket is created, whether via the web interface or via email, when anything is done to the ticket, they get no updates. The terminal window on the Ubuntu box is still showing a

Re: [rt-users] Could someone help a newb evaluating RT with email setup?

atures/ubuntu.png] On 2013-02-20 11:15, John Buell wrote: Changed /etc/mailname and /etc/hostname and then…. Yes, postfix seems to be part of the problem – it was rejecting the messages relayed to r...@rt.countrysampler.com<mailto:r...@rt.countrysampler.com> but has quit doing that after I cha

Re: [rt-users] Could someone help a newb evaluating RT with email setup?

[Image removed by sender.] [Image removed by sender.] [Image removed by sender.] [Image removed by sender.] On 2013-02-20 10:31, John Buell wrote: Oddly enough, I’m not getting any bounced messages, whether to the local root account, the account as defined in rt (stcad...@countrysample

Re: [rt-users] Could someone help a newb evaluating RT with email setup?

by CSMAGEX1.us.ecc.ads ([::1]) with mapi id 14.01.0438.000; Tue, 19 Feb 2013 12:02:17 -0600 Content-Type: multipart/mixed; boundary="_000_F29439DECCB52B42A0D6B9071C68A5B90FBA1F4FCSMAGEX1useccad_" From: John Buell mailto:jbu...@countrysampler.com>> To: Request Tracker mail

Re: [rt-users] Could someone help a newb evaluating RT with email setup?

atures/ubuntu.png] On 2013-02-19 10:25, John Buell wrote: I've got most of a skeletal set up done, I think. I'm using an old HP server box with Ubuntu 12.04 installed. Rather than running the rt in the Ubuntu software repository though, I went ahead and downloaded 4.0.10 myself and install

[rt-users] Could someone help a newb evaluating RT with email setup?

n asked a million times before, and for that I apologize, but if I could find a couple quick config files or something, I wouldn't harass you folks. :) Thanks in advance, John Buell Systems Administrator Country Sampler LLC 707 Kautz Road St. Charles, IL 60174 (630) 762-7806 -- RT