[rt-users] Saved search based on group membership

Is there a way to create saved searches based on the group the requestor is in? I have a department with 50 people divided into a number of teams, each with a lead or a manager. At present, all tickets are created via email and go into the General queue. The help desk manager then assigns ticket

Re: [rt-users] Add "My Requests" to RT at a Glance

do? Perhaps it was only necessary in an older version of RT. Thanks, John On 10/13/09, Jason A. Smith wrote: > On Tue, 2009-10-13 at 05:01 -0400, John Colton wrote: >> I'd like to add a "My Requests" system saved search and make it part >> of the default RT at a Gla

[rt-users] Add "My Requests" to RT at a Glance

I'd like to add a "My Requests" system saved search and make it part of the default RT at a Glance. This would be similar to the view that users get on the SelfService page but needs to be available in the full interface. I searched the docs, wiki and the archives of this list but haven't found a