Hi All,
I am a newbie so bear with me. I have installed rt-3.4.5. I
have also installed RTFM and Asset Tracker.
I would like to have the self service screen allow access to
RTFM and Asset Tracker. I modified the SelfService/Elements/Tabs file so that
the two options appear on the page
Hi,
I've installed RT 4.0.8 on a RHEL 6.2 system and overall it's working
fine with one notable exception. We authenticate users with Shibboleth,
and once so authenticated they are able to create tickets. First time
users have their accounts auto-created. We had a previous instance of
RT 3
{'mail'};
$clean_email =~ s/\@/\\@/g;
$result = `/opt/rt4/bin/rt create -t user add Name=$your_netid
EmailAddress=$clean_email `;
As I said previously, if you "hard code" in an email for $clean_email,
it works every time as one would expect. If not, and you pass in the
shib
:30:41PM -0500, John Johnston wrote:
We've been using the REST API for creating the tickets. We assign certain
critical variables
using the values returned by Shibboleth authentication first:
my $your_netid = $ENV{'REMOTE_USER'};
Presumably REMOTE_USER is set to johnj
We are using something like this:
my $ticket = RT::Client::REST::Ticket->new(
rt => $rt,
queue => "General",
subject => "$your_subject",
status => "new",
requestor => [$your_netid],
cf => {
'public' => $your_public,
},
