We use lotus notes. We have set up a mailbox for RT that gets pulled down onto a Fedora box using Fetchmail. In RT and in the email that gets sent to queue watchers, the body of the email appears to have the plain text email followed by the rich text part. I've included the "view source" output from Lotus below. I am hoping there is something in the RT_Config.pm file that could eliminate this problem. If anyone has any thoughts on why this might be happening please let me know. The installation is on Fedora 8 using the RT package available (installed with yum) Thanks.
Received: xxxxx Received: xxxxx Subject: xxxxx From: xxxxx Reply-To: xxxxx In-Reply-To: xxxxx References: xxxxx Message-ID: xxxxx Precedence: bulk X-RT-Loop-Prevention: IT RT-Ticket: IT #194 Managed-by: RT 3.6.5 (http://www.bestpractical.com/rt/) RT-Originator: xxxxx MIME-Version: 1.0 X-RT-Original-Encoding: utf-8 Date: Mon, 09 Feb 2009 10:43:18 -0500 To: undisclosed-recipients:; X-MIMETrack: Itemize by SMTP Server on web1/huntalt(Release 6.5.5|November 30, 2005) at 02/09/2009 10:45:32 AM, Serialize by Notes Client on John Minkle/huntalt(Release 6.5.1|January 21, 2004) at 02/09/2009 11:13:44 AM, Serialize complete at 02/09/2009 11:13:44 AM Content-type: multipart/mixed; boundary="----------=_1234194198-1929-0" This is a multi-part message in MIME format... ------------=_1234194198-1929-0 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset="utf-8" Mon Feb 09 10:43:18 2009: Request 194 was acted upon. Transaction: Ticket created by xxxxx Queue: General Subject: xxxxx Owner: Nobody Requestors: xxxxx Status: new Ticket <URL: http://ma/rt3/Ticket/Display.html?id=3D194 > Hello IT, xxxxx ------------=_1234194198-1929-0 Content-Transfer-Encoding: 7bit RT-Attachment: 194/2755/1906 Content-Type: text/html; charset="US-ASCII" Content-Disposition: inline <br><font size=2 face="sans-serif">Hello IT,</font> <br> <br><font size=2 face="sans-serif">xxxxx</font> <br> ------------=_1234194198-1929-0--
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