All,
I created a new custom field and unchecked the enable box to disable it and now
I can not see the custom field in the UI.
Also, I don't know if it is related to the above, but in the Ticket Search, I
can no longer add custom fields to the display criteria.
Any ideas?
Thanks!
Jon
a queue, the fields showed up.
Thanks!
Jon
Curtis Bruneau [EMAIL PROTECTED] 11/17/2008 10:48
I'm not sure if it's like 3.8.x but there's a checkbox to include
disabled custom fields.
Curtis
Jonathan Jeppson wrote:
All,
I created a new custom field and unchecked the enable box to disable
Hi all,
I was hoping someone could point me in a direction for figuring out this error:
Can't locate object method binmode via package IO::File at
/usr/lib/perl5/site_perl/5.8.5/MIME/Body.pm line 437.
This occurs when trying to add a doc/pdf/xls/etc. to a ticket. Plain text
works fine. We
I figured this out .. just had to reinstall the IO:File module.
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Discover RT's hidden secrets
That I don't know. I suspect that one of our IT members ran some yum updates
that may have done something, but I can't get anyone to confirm this. We had
an interesting case where the ownership and group of the rt and httpd folders
were changed to root from the correct owner... apparently for
Hi,
I'm working on adding custom fields to Quick Create on the main page of RT.
I've been wading through code, but I'm having a hard time finding how RT saves
the values of Custom Fields to tickets.
Can anyone shed some light or point me in the right direction?
Thanks!
Jon
After creating a ticket and adding an attachment, I go to the ticket and the
filename is displayed in the attachment section, but there is no link created t
download the attachment.
Has anyone seen this issue?
Thanks!
Jon
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