How do you restrict a user from seeing a specific queue even exists? How do
you restrict a privileged account from seeing anything other than the tickets
they have requested?
, Aug 09, 2012 at 03:20:26PM -0500, Josh Hopkins wrote:
We have updated our templates to use HTML but have noticed that now
users don't receive
attachments when getting responses.
I have tried adding the RT-Attach-Message: yes to the top of the
template and then adding
Content
We have updated our templates to use HTML but have noticed that now users don't
receive attachments when getting responses.
I have tried adding the RT-Attach-Message: yes to the top of the template and
then adding Content-Type:text/html a few lines below it but that just make the
whole email
, Josh Hopkins wrote:
Is there somewhere to change the default format of the quick search for
all users?
Do you mean the Simple Search in the upper right corner of RT which you could
change with the DefaultSearchResultFormat config option or do you mean the
Queue/ticket listing
Is there somewhere to change the default format of the quick search for all
users?
Is there a way to add HTML within the templates? For example it would been
nice to have a footer image at the bottom of the autoresponse that has our logo
in it. Is this possible? Thanks
...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Josh Hopkins
Sent: Saturday, June 23, 2012 1:19 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Templates in HTML
Is there a way to add HTML within the templates? For example it would been
nice
I have set both of the $CorrespondAddress and the $CommentAddress. But when I
watch the mail logs I see:
2012-06-20 18:30:19.993009500 info msg 9789329: bytes 1040 from
anonymous@. qp 19311 uid 48
Every email it sends is trying to be sent via anonymous@. Instead of
