[rt-users] question about searching

I have a question about searching/query builder. I am wanting to setup multiple queues for example queueA queueB queueC and i want users userA1,userA2 to only have access to queueA userB1, userB2 to queueB userC1, userC2 to queueC etc I am wanting to know if userA1 create a query to search would

[rt-users] rtReminderMails

I am running RT 3.4.5 and was wondering if the rtReminderMails http://wiki.bestpractical.com/index.cgi?rtReminderMails   Will work in the 3.4.5   Thanks Justin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Commun

[rt-users] search

I noticed that when you do a quick search from the homepage of RT that it only searchs the open tickets.   Is there a way to include ALL tickets opened/closed/resolved/etc ?   Thanks Justin ___ http://lists.bestpractical.com/cgi-bin/mai

[rt-users] no content ?

I am using exctract custom fields and when autoresponders are sent out from the initial ticket submission It has the Greetings…   Blah blah   Then This transaction appears to have no content   Shouldn’t this include the body of the ticket ?   __

[rt-users] extractcustomfields breaks with attachments ?

Whenever I have mail attachments its breaking the extractcustomfields.  When I submit the same email without the attachments it looks like the extractcustomfields is working fine.   Any suggestions ?   ___ http://lists.bestpractical.com/c

RE: [rt-users] website down ?

Looks like its backup   thanks   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Justin Lim Sent: Monday, August 28, 2006 10:14 AM To: 'Torsten Brumm'; 'Ben Blakely' Cc: rt-users@lists.bestpractical.com Subject: RE: [rt-users] website down ?

RE: [rt-users] website down ?

Anyone know if there is a copy of the wiki hosted somewhere else as well ? I am looking for http://wiki.bestpractical.com/index.cgi?MultipleInstances   From: Torsten Brumm [mailto:[EMAIL PROTECTED] Sent: Monday, August 28, 2006 9:53 AM To: Ben Blakely Cc: Justin Lim; rt-users

[rt-users] website down ?

Is the website down ? I am unable to get to either www or the wiki ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets

[rt-users] assigning tickets

I know its somewhere in the docs but I can not find it.   I am trying to assign tickets to other users within the group.   When the ticket is unassigned its fairly easy to assign but when its already owned by another user and when I try to change it to a different user it states   "You can

[rt-users] regex help

  I am trying to get a specific regex for extract custom fields and wondering if someone can help me.   what i am trying to get is the xxx out of "Name : xx" where the end of the line can be \n or or or   can someone please help with the regex for this ?   Thanks   _