How can I force the ordering of custom fields? The fields under RTFM Content
seem to be showing up in an arbitrary order, that makes no sense to the user.
~~
Kimberly McKinnis
System Operations Engineer
Service Provider Division, TiVo Inc
408-519-9607
themselves. But only having show article isn't allowing them to do searches.
Thanks!
From: Ken Crocker [mailto:kfcroc...@lbl.gov]
Sent: Thursday, November 12, 2009 2:30 PM
To: Kimberly McKinnis
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] how to re
for it.
...returned with error: 512
make: *** [initdb] Error 2
~~
Kimberly McKinnis
System Operations Engineer
Service Provider Division, TiVo Inc
408-519-9607
This email and any attachments may contain confidential and privileged material
for the sole use of the intended
Nevermind... I tricked it with a symlink :)
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kimberly McKinnis
Sent: Wednesday, November 11, 2009 3:14 PM
To: rt-users@lists.bestpractical.com
Subject
fruitful.
Does anyone know if there's a config parameter somewhere to change this? Thank
you!
~~
Kimberly McKinnis
System Operations Engineer
Service Provider Division, TiVo Inc
408-519-9607
This email and any attachments may contain confidential and privileged
based on the to header. I've never seen GetHeader
fail before.
my $to = $self-TransactionObj-Attachments-First-GetHeader('To');
$RT::Logger-debug(To email was: $to);
if ($to =ObscuredRegExp)
{
$self-TicketObj-SetPriority(98);
return 1;
}
return 0;
~~
Kimberly McKinnis
System Operations
That seems to be as designed. At least, that's what I was told when I asked
this same question last year. Slightly annoying but you get used to it.
-Original Message-
From: Lander, Scott [mailto:slan...@hearstsc.com]
Sent: Monday, September 28, 2009 11:54 AM
To: Kimberly McKinnis
Isn't Chicago GMT -5? RT will always log in UTC no matter what you do, but
setting the timezone effects the user interface.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Susan McClure
Sent: Friday,
:02:14 sjspdsupport RT: Apache2::RequestIO::rflush: (103) Software
caused connection abort at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm line 1020
(/usr/bin/webmux.pl:125)
~~
Kimberly McKinnis
System Operations Engineer
Service Provider Division, TiVo Inc
408-519-9607
this.
Thanks!
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kimberly McKinnis
Sent: Friday, September 18, 2009 11:11 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Apache2::RequestIO::rflush
for the $group queue.
Thank you.
{$Ticket-QueueObj-CorrespondAddress()}
-
{$Transaction-Content()}
So what the heck am I missing?
~~
Kimberly McKinnis
System Operations Engineer
)
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kimberly McKinnis
Sent: Wednesday, September 09, 2009 2:50 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] sanity check on a scrip/custom flow
So a little
Of Kimberly McKinnis
Sent: Wednesday, September 09, 2009 5:56 PM
To: Kimberly McKinnis; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] sanity check on a scrip/custom flow
In addition, I should point out that we're running RT 3.4.5, and the following
is the only logging for the transaction:
[Wed
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kimberly McKinnis
Sent: Wednesday, September 09, 2009 3:09 PM
To: Lander, Scott; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] sanity check on a scrip/custom flow
Brilliant! I did not have that line. I lost my SiteConfig in the major
scripting using the RT pms, but any pre-existing
code would save time. Thanks!
~~
Kimberly McKinnis
System Operations Engineer
Service Provider Division, TiVo Inc
408-519-9607
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
To: Kimberly McKinnis
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Reporting: List of new/open tickets?
Hello Kimberly,
Do you need script? In the RT web ui you can use Charts for that. As
well, you can re-use code from the latest version of
share/html/Search/Elements/Chart
my $Query
: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Reporting: List of new/open tickets?
Hi Kimberly,
We use dashboards to automate the emailing of new/open lists each
morning. Perhaps that might work for you?
- Sean
Kimberly McKinnis wrote:
I guess I should be more specific. Our PMs would
creating users on incoming
emails, and instead replies with the following: RT could not load a valid
user, and RT's configuration does not allow for the creation of a new user for
your email.
Does anyone know where this might be configured? I touch RT so infrequently
these days. Thanks!
~~
Kimberly
::WebURL.
When prompted, enter the following username and password:
Username: .$user-Name.
Password: .$pass.
;
}
}
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kimberly McKinnis
Sent
I ran into this when I went behind a VIP too. The easiest fix was to leave the
settings alone and put the internal IP in /etc/hosts with the external hostname
so it can connect internally.
From: rt-users-boun...@lists.bestpractical.com
What if you put in something to pull info from the headers? I have a line in a
scrip that determines which support account an email was sent to. It's empty if
the ticket was sent through the GUI.
my $to = $self-TransactionObj-Attachments-First-GetHeader('To');
$RT::Logger-debug(To email was:
to deal with this? I could
use any advice you've got. I have the databases, so I think I'm going to just
try and completely reinstall RT and import the databases. Thanks!
~~
Kimberly McKinnis
System Operations Engineer
Service Provider Division, TiVo Inc
408-519-9607
[mailto:jmose...@corp.xanadoo.com]
Sent: Thursday, April 30, 2009 11:29 AM
To: Kimberly McKinnis
Cc: rt-users@lists.bestpractical.com; rt-users-boun...@lists.bestpractical.com
Subject: Re: [rt-users] restoration of RT from failed disk
Hi Kim, if I were you I would simply reinstall. Unless you had
Oh! That's good news, since I salvaged the database. It's almost entirely
functional now. Thanks everyone!!
-Original Message-
From: jmose...@corp.xanadoo.com [mailto:jmose...@corp.xanadoo.com]
Sent: Thursday, April 30, 2009 11:41 AM
To: Kimberly McKinnis
Cc: rt-users
users, which is what's
causing the problem, but I can't find where RT configures this so I can reset
it. Help!
~~
Kimberly McKinnis
System Operations Engineer
Service Provider Division, TiVo Inc
408-519-9607
___
http://lists.bestpractical.com/cgi
That's exactly what it was. Thank you.
-Original Message-
From: Curtis Bruneau [mailto:curt...@vianet.ca]
Sent: Tuesday, April 07, 2009 12:49 PM
To: Kimberly McKinnis; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] completely horked my rt database connection
It may have added
.
From: Jo Rhett [mailto:jrh...@netconsonance.com]
Sent: Friday, April 03, 2009 6:34 PM
To: Kimberly McKinnis
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] rt system time
On Apr 3, 2009, at 4:40 PM, Kimberly McKinnis wrote:
Can I force my RT install to use the system time
PM
To: Kimberly McKinnis
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] rt system time
On Apr 3, 2009, at 4:40 PM, Kimberly McKinnis wrote:
Can I force my RT install to use the system time/time zone?
The system time is correct, and /etc/rt/RT_SiteConfig.pm has always
been
, April 06, 2009 7:51 AM
To: Kimberly McKinnis
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Rt stuck while converting us-ascii to utf-8 for
text/plain
On Fri 3.Apr'09 at 15:53:37 -0700, Kimberly McKinnis wrote:
Hi! Running RT 3.4.5 (yes, I know it's outdated
useful I can look at to
diagnose this or kick it into gear? Thanks!
~~
Kimberly McKinnis
System Operations Engineer
Service Provider Division, TiVo Inc
408-519-9607
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community
if
we're logging in UTC/GMT?
~~
Kimberly McKinnis
System Operations Engineer
Service Provider Division, TiVo Inc
408-519-9607
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
, but since
it's an external production ticketing site, it's of great concern.
Thanks!
~~
Kimberly McKinnis
System Operations Engineer
Service Provider Division, TiVo Inc
408-519-9607
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt
unsubscribe
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly
Sorry, outlook auto-completed the addressee, meant for the request
email.
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kimberly
McKinnis
Sent: Monday, July 21, 2008 6:26 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] (no subject
Cc's on a single ticket... where the ticket is created through the
webUI.
I found the solution, but I also learned a good bit through the replies.
Thank you!
-Original Message-
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: Friday, June 27, 2008 10:29 AM
To: Kimberly McKinnis
Cc
also finding that superusers do not see New Ticket on the left menu,
and it would be handy to have this once the Quick Create button goes
away. Any idea what permission defines this?
Thanks!
~~
Kimberly McKinnis
System Operations Engineer
Service Provider Division, TiVo Inc
408-519-9607
this?
Thanks!
~~
Kimberly McKinnis
System Operations Engineer
Service Provider Division, TiVo Inc
408-519-9607
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http
Gersten [mailto:[EMAIL PROTECTED]
Sent: Thursday, June 26, 2008 5:59 PM
To: Kimberly McKinnis
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] new tickets don't email cc'ers
Check to see the global permissions for CC users.
Thank you,
Micah Gersten
onShore Networks
Internal Developer
I recently installed RTFM 2.2.1, and I have granted group permissions by
article class. I then created a number of topics under each class. The
problem is that for some reason, users get a blank list under Browse by
topic. However, if I click on an article with a topic from the Overview
link, and
a doc repository. I'm hoping RTFM can
do that so that I don't have to script something to auth against RT's
user database so users can download things. Has anyone done something
like this?
Thanks!
~~
Kimberly McKinnis
System Operations Engineer
Service Provider Division, TiVo Inc
408-519
line 123
RT::Mason::handler('Apache2::RequestRec=SCALAR(0xad6575c)') called at -e
line 0
eval {...} at -e line 0
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kimberly
McKinnis
Sent: Wednesday, June 04, 2008 4:57 PM
To: rt-users
)
~~
Kimberly McKinnis
System Operations Engineer
Service Provider Division, TiVo Inc
408-519-9607
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support
:46 AM
To: rt-users@lists.bestpractical.com
Cc: Kimberly McKinnis
Subject: Re: [rt-users] permanently squelching a user
--- On Fri, 5/23/08, Kimberly McKinnis [EMAIL PROTECTED] wrote:
So here's my setup: I have an 'alert' email for
tickets, and a 'support'
email for tickets. Alert cc's our cell
Sorry, hit enter somehow instead of pasting. See below for full script
and errors.
From: Kimberly McKinnis
Sent: Monday, April 28, 2008 3:04 PM
To: 'rt-users@lists.bestpractical.com'
Subject: script unintentionally cc'ing RT user
I realize the topic
I realize the topic of cc'ing users has been covered many times, but I'm
struggling with a particular issue. I ganked a script off of the wiki to
add cc'd users (from email) to the ticket. However, the RT user is
getting added to the ticket also, and the problem this poses is... the
high priority
Whoops. I misread your email.. you said sending *to*, not from.
Which syntax is giving you difficulty? I use the following to determine
the To: header:
my $to = $self-TransactionObj-Attachments-First-GetHeader('To');
From: [EMAIL PROTECTED]
[mailto:[EMAIL
I create all tickets in our general queue and move them based on domain
name. Here's the scrip I use:
# Domains we want to move
my $domains = {};
my %domain_map = (
'[EMAIL PROTECTED]' = comcast-server,
'[EMAIL PROTECTED]'= cox-server
Perfect! I'm running logging in debug mode, but it's not enough... I
wanted to know what it thought $to was.
Thank you!
-Original Message-
From: Stephen Turner [mailto:[EMAIL PROTECTED]
Sent: Thursday, January 31, 2008 8:00 AM
To: Kimberly McKinnis
Cc: rt-users@lists.bestpractical.com
PROTECTED] On Behalf Of Kimberly
McKinnis
Sent: Thursday, January 31, 2008 11:03 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Scrip for escalating priority based on to
addressfrom header
Perfect! I'm running logging in debug mode, but it's not enough... I
wanted to know what
For anyone interested, it seems the correct line is:
my $to = $self-TransactionObj-Attachments-First-GetHeader('To');
Everything works as expected now.
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kimberly
McKinnis
Sent: Thursday, January 31, 2008
something very wrong, but I'm not clear what. Could
someone proofread this and let me know where I've gone wrong? Thanks!
~~
Kimberly McKinnis
System Operations Engineer
Service Provider Division, TiVo Inc
408-519-9607
___
http://lists.bestpractical.com/cgi-bin
at (eval 2305) line 2, near if $to
Global symbol $to requires explicit package name at (eval 2305) line
2.
(/usr/lib/rt/RT/Action/UserDefined.pm:81)
From: Todd Chapman [mailto:[EMAIL PROTECTED]
Sent: Wednesday, January 30, 2008 11:58 AM
To: Kimberly McKinnis
Cc
it's working and not parsing right?
From: Todd Chapman [mailto:[EMAIL PROTECTED]
Sent: Wednesday, January 30, 2008 12:23 PM
To: Kimberly McKinnis
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Scrip for escalating priority based on to
address from
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