Hi,
what does the parameter no_tickets looks for and how to use it ?
i set status to 'any' and 'no_tickets' = 1 to show me all users who do
not have any relation to a ticket (watcher(Requestor, Owner, Cc or
AdminCc)). So i guess 'no_tickets' = 0 means show me users that have a
relation to at le
Hi,
i wrote 2 scripts and it would be nice, if somebody could have a look on
the code to see bugs or improvements.
The first one 'createQueue_Groups.pm' creates a queue, 4 groups and sets
predefined rights for this groups.
The second script 'addUserToGroup.pm' creates new users which are
descri
Hi,
i just created a script to add existing users to existing groups, that
works fine.
I also can create queues, groups and set rights for all of them.
But i cannot create a simple user and find him than over the web-gui, i
think it cannot be so hard, but i do not see my mistake.
here the code
Wow to do this in the API and how does RT organises this, i can
understand how a group or a queue can get rights but the connection
between both is a bit buffling to me at the moment, even i guess
everything runs over A
his in the API and how does RT organises this, i can
understand how a group or a queue can get rights but the connection
between both is a bit buffling to me at the moment, even i guess
everything runs over ACL and Principals table.
Could anybody help
Hi,
i have many accounts of privileged users on my rt system, and my problem
is that most of them use more than the one email address which belongs
to there primary account. Happily i have located most of the different
email addresses that belong to each of our privileged users.
Now i would li
Hi,
for some database clean up i would like to know which column in which
table to check via sql-statement to figure out, if a user is a requestor
of a Ticket.
thanx
alexander
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