An interesting idea, but I'm not seeing how it ties in to newly generated
tickets. So when a user clicks on New Ticket in the Cabling queue how does RT
know to grab an RTFM article to use as a template?
We're hiring! http://bestpractical.com/jobs
still looking for any info on how to make the CKEditor pop with formatted text
(for example on a quoted reply). any help is appreciated, thanks!
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4
5
6
';
}
<%args>
$QueueObj => undef;
From: Lake, Seth M (Vangent)
Sent: Thursday, October 25, 2012 1:00 PM
To: rt-users@lists.bestpractical.com
Subject: RE: Spreadsheet-esq Web Input
I just realized that there is a "table" button in the WYSIWYG. was thin
I just realized that there is a "table" button in the WYSIWYG. was thinking I
could set a default ticket description as a table and do it that way. but it
looks like the format isn't maintained (the email is plain text with each table
cell as it's own line or mashed all on one line for history
Hello.
I'm looking for a solution to my conundrum (aren't we all?)... We have a
cabling request spreadsheet that we want to webify and fold into a ticketing
and inventory tracking system. I've got RT 4 and AT 2 working fairly well
together now, but I'm running into an issue trying to get the
