[rt-users] Resolving a ticket takes ages

Hi, We're administering an RT 3.6.5 with MySQL ver 14.12 Distrib 5.0.51a for a customer. While other uses of the system is relatively quick and painless, getting the screen to "resolve" the ticket after clicking the resolve link can take minutes. Actually resolving the ticket again is a snap.

[rt-users] From Ticket transaction custom fields to Ticket custom fields

Hi all, I asked this before but obviously with too many words since i never got an answer. So here goes again. Can i change a Custom field's Applies to -attribute from "Ticket Transactions" to "Tickets" without all heck breaking loose, on a queue already using said custom attribute? If not, wha

[rt-users] Converting from Ticket Transaction Custom Fields to Ticket Custom Fields

Dear RT gurus, A customer or ours using RT 3.6.5 has an issue with their custom fields not showing up in reports (using scripts they've configured from RT-remind by D.T. Bishop). They say it's worked before, so i suppose the system broke when we migrated & updated their RT from their old sever