Hi Everyone
I just did a test migration from our existing 3.6.1 install to a 3.8.2 install
following the process outlined here
http://rt.bestpractical.com/view/MigrateToNewServer and in the UPGRADE.mysql
and README files from the 3.8.2 package.
After installing 3.8.2 on the new server I teste
We're having an issue in which the "X newest unowned tickets" section on the at
a glance page does not update. But if you click on the heading it shows them
all and it's doing this for all users except the root user. Anyone have a fix
for this? Anyone ever even seen this problem before?
--
Li
TECTED] On Behalf Of Liam R. MacInnes
Sent: Monday, August 20, 2007 11:04 AM
To: 'rt-users@lists.bestpractical.com'
Subject: [rt-users] Unowned tickets on "at a glance" page not updating
We're having an issue in which the "X newest unowned tickets" section on the
Can anyone direct me to a patch for RT 3.6.1 that will stop the RT at a glance
page from counting tickets in other queues from being counted towards the "X
newest unowned tickets" ?
I have 3 queues a user has permissions to 2 of them but the tickets from the
3rd queue are counted in the "X new
Hello
RT 3.6.1 is there any way to only send email from the Owner back to the
requestor? Eg, the problem I'm having is if I CC someone else a response to the
ticket. Example a requester and their boss as a CC If the boss replies I don't
necessicarily want that going to the requester. Default ap
-Original Message-
From: Gene LeDuc [mailto:[EMAIL PROTECTED]
Sent: Friday, August 24, 2007 12:09 PM
To: Liam R. MacInnes
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Sending reply to the requester only on action by owner
Hi Liam,
It looks like "Notify Requestors
Anyone know how to adapt this for RT 3.6.1?
--- share/html/Elements/MyRequests.orig Wed Feb 2 00:20:40 2005
+++ share/html/Elements/MyRequests Mon Sep 18 21:37:08 2006
@@ -58,8 +58,17 @@
<%init>
my $rows = $RT::MyRequestsLength;
+my $Queues = RT::Queues->new($session{'CurrentUser'});
+$Queues-
>-Original Message-
>From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sam Tilders
>Sent: Thursday, August 30, 2007 2:56 AM
>To: RT-Users
>Subject: Re: [rt-users] newest unowned tickets not including open
>On Thu, Aug 30, 2007 at 05:18:51PM +1000, Sam Tilders wrote:
>> My pro
