Can i please get a reply for this thread? thanks a lot
Luong
On Thu, May 10, 2012 at 12:12 PM, Luong Bui Duc luong.d@gmail.comwrote:
Hi,
I have RT 4.0.4 and currently users requested to have previous
email(original email) attachments to be added to correspondence/reply so
they don't
Hi,
We have the case where user/customer forwards email with subject tag of
queue B to queue A email. Apparently, RT doesn't create new ticket in queue
A, instead it appends existing ticket in Queue B with matching ticketID.
Is this expected behavior? I even tried to setup a brand new RT
Hi,
I have RT 4.0.4 and currently users requested to have previous
email(original email) attachments to be added to correspondence/reply so
they don't have to manually download each attachment and attach in
correspondence. I'm pretty sure this feature is implemented, but just can't
find it.
Hi,
I'm trying to set RT so it shows the HTML tables/hyperlinks directly in
Display ticket page. My RT_SiteConfig.pm includes PreferRichText
TrustHTMLAttachments 1, but that only seems to work when user downloads
ticket as attachment. I edited some code in this file:
Dear RT,
I'm trying to edit /opt/rt4/lib/RT/Interface/Email.pm sub
called ParseTicketId to not return ticket $id if Requestor email is equal
to 'x...@y.com' but unfortunately after editing it, mailgate start throwing me
errors. Here is my code(in Bold is what i added to original RT code):
*sub
Dear RT,
I'm trying to configure RT 4.0 to send all outgoing mails using HTML
instead of plain text to include all hyperlinks/tables. I edited
Sendmail.pm to following:
my $type = 'text/html';
RT now send all emails in HTML but all formatting is still lost, could you
pls let me know which part
