Re: [rt-users] Change Custom Field layout

Hello, Have the same problem, i just can set the order of custom fields in MenuConfigurationQueueCF The problem is you can only move up/down the fields. I think, there is only an away, we need to overlay some classes, see Chapter 10 (RT essentials), probably need to change some code in CSS

Re: [rt-users] Get the selected value of a CustomField with a Script

Hello Kenn, Tanks, code work good ! Have a nice Day ! Marco. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker Sent: Tuesday, September 07, 2010 6:16 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Get

[rt-users] Get the selected value of a CustomField with a Script

Hello, I have a ticket with some Custom Fields. I wrote a scrip and i need to read the Custom Fields values, but i don't find the command. For example, if i have a CF myCF(combobox) with values ( red, orange, green), and user select a value ( red ) What command on my script i can use to get

[rt-users] Layout for tickets

Hello, I create some queues, and tickets with custom fields, but i don't find the way to make a layout. It is possible to set custom fields settings ( like size, color, position etc...) Or don't existe ? Tanks, best regards RT Training in Washington DC, USA on Oct 25 26 2010 Last one this

[rt-users] Cloning Tickets in RT

Hello, I read your code to cloning queues. I work in a small project, and i need this workflow: ---ticket (queue A) cloning ticket to (queueB) on Resolve That mean i have the original ticket on queue A(resolved) and a clone on queue B. I can copy a ticket, (create a new), and copy the

[rt-users] Need to read a ticket content

Hello, i need to read the ticket content in my script. If i have a ticket, is there a way to read the content, an put it into a var? my $ticketContent = $self-TicketObj- ...some code to get the content... Tanks, Best Regards RT Training in Washington DC, USA on Oct 25 26 2010 Last one

[rt-users] copy a ticket with a script - problem with

Hello, I have a problem, have a queue with tickets, when they are resolved status i want to clone the ticket and dispatch the clone to another queue: RT-Test2_IdeeManag The clone don't have personnal infos like Requestor or Owner, the original ticket will be archived. I wrote a script, and i

[rt-users] Public and Private fields on a ticket

Hello, I have a question, it's possible to hidde a part of a ticket, and anoter part stay public. Example: have this tikets on myQueue, and have 2 groups, the Public and the Admin, this Queue allow public to give a feed-back, or submit an ideea. All members in Public and Admin can make a